Return Policy

10. Right of Withdrawal

10.1. The right of withdrawal is exclusively available to individual clients/buyers.

10.2. The client/buyer has the right to withdraw from the contract, i.e., to return a good, within 14 calendar days, without stating any reason and without incurring any costs other than those for the return delivery.

10.3. According to Emergency Ordinance no. 34/2014, the period for returning a Good or canceling a Service expires within 14 days from:

• the day on which the buyer takes physical possession of the last Good - if the buyer places a single order for multiple products that are delivered separately;
• the day on which the buyer takes physical possession of the last Good or the last piece - in the case of a product consisting of several lots or pieces.

10.4. The costs of return are borne by the client/buyer, as per the law.

10.5. If the client/buyer requests to withdraw from the contract within the legal withdrawal period, they must return the product along with its original packaging, undamaged, with the original labels intact, all received accessories, the warranty certificate, the product's user manuals, and any gifts that accompanied the product. Labels refer to any written, printed, lithographed, engraved, or illustrated materials containing product identification elements that accompany the product or are affixed to its packaging (e.g., labels illustrating the product's energy class, labels showing the manufacturer's name, labels depicting environmental impact, etc.).

10.6. When exercising the right of withdrawal from the contract, the client/buyer must return the good in its original undamaged packaging, protected by plastic film wrapping or packed in another cardboard box, along with all its accessories and any gifts that accompanied it. Affixing labels, cutting, tearing, or any other way of damaging the original packaging of the product can lead to a decrease in its value. Opening the original product packaging by cutting the box seals, along the adhesive tape for normal box opening, or cutting the plastic wrap (in the case of products not packaged in a cardboard box), does not constitute damage to the packaging.

10.7. To establish the nature, characteristics, and functioning of the Goods, the client/buyer must handle and inspect them in the same manner that would be allowed in a physical store. In the event of product damage, MAR-INA PRODPREST reserves the right to compensate for the diminished value of the product resulting from the client/buyer's handling beyond what is necessary to ascertain the nature, characteristics, and functioning of the products. The client/buyer is only responsible for any diminished value of the Goods resulting from handling that goes beyond what is necessary to determine the nature, qualities, and functioning of the Goods.

10.8. For transparency and clarity, from the total price of the returned Good, the seller may retain an amount representing the diminution in value of the Good by 1%-100% of the original value of the Good, as appropriate. The final value is determined based on the value of parts that need to be replaced and/or the labor for reconditioning/cleaning or as the difference between the initial value of the new product and the resale value of the used product. The fee for the diminution will be communicated to the client/buyer after the receipt, verification, and evaluation of the returned Goods.

10.9. Products on which unauthorized interventions have been carried out, those showing signs of wear/excessive use, scratches, impacts, mechanical/electrical shocks, and products missing accessories are not accepted.

10.10. To prove the diminution in value of products resulting from the actions of the client/buyer (actions different from those necessary to determine the nature, characteristics, and functioning of the products), upon receipt of the return package, the seller proceeds with a manual check, in front of cameras, of the integrity and condition of the returned products.

10.11. If withdrawal from the contract occurs, all payments received from the buyer, including delivery costs (excluding additional costs resulting from the client/buyer choosing a different delivery method than the standard delivery offered by MAR-INA PRODPREST) will be refunded within 14 calendar days from the day MAR-INA PRODPREST receives communication from the buyer regarding withdrawal from the contract or according to art. 10.12 of these Terms and Conditions.

10.12. The refund of the amount representing the price of the good for which the right of withdrawal was exercised may be delayed until the seller receives the returned good/goods or until the client/buyer provides evidence that they have sent the good/goods back, whichever term is shorter.

10.13. Shipping costs paid for the order will be refunded if all ordered products are returned. If only part of the products is returned, the refund of the initial shipping costs is excluded.

10.14. The seller will return the sums received as payment from the consumer using the method chosen by the client/buyer, specified in the return form or in the unequivocal statement regarding the decision to withdraw.

a. Procedure for making returns

10.15. If the client/buyer decides to withdraw from the Contract, they may:

1. Complete the return form found on the website www.mar-ina.ro in the "About Shopping" section or by accessing the contract withdrawal form (by clicking on the hyperlink);
2. Make any other unequivocal statement expressing their decision to withdraw from the contract. In this case, the client/buyer must provide the seller with sufficient information to identify the order, the buyer/client, and the method of refund. A return request made by phone, without documenting it or presenting the product for return, does not constitute an unequivocal declaration of withdrawal.

10.16. If the client/buyer opts to inform the seller of their withdrawal from the contract by completing the return form available on the seller's website, the client/buyer will complete this form in the “my account” section, then “Order history and details,” select the order from which you want to return the products using the “Details” link. In the order details, you will select the product or products you wish to return, and in the “DETAILS FOR RETURNED GOODS” box, please provide the bank account in which you wish to receive your money back, then press the “Request a return” button.

10.17. After completing the return form and communicating it to the seller or after the unequivocal communication by the client/buyer of their decision to withdraw, it is the responsibility of the client/buyer to ship the product to the seller within 14 calendar days from the day the client/buyer informed the seller of their withdrawal from this contract. The term is considered met if the good/goods were shipped to the seller before the expiry of those 14 days.

10.18. The address to which the client/buyer must send the package is:

• Recipient: S.C. MAR-INA PRODPREST SRL
• Address: Str. Săliște, No. 20, Galați, Galați County, Romania, ZIP code: 800023.

10.19. Products returned by express courier should NOT be sent COD (Cash on Delivery)!

10.20. To facilitate the quick identification of the return by the seller, when handing the package to the courier, the client/buyer can ensure that the order number corresponding to the returned good is noted on the package/on the AWB or is written on a piece of paper inside the package (handwritten or printed).

10.21. Bulky products initially delivered on a pallet should be stored on the pallet and secured appropriately for the return.

b. Goods/services and clients/buyers for which the right of withdrawal is not provided

• Contracts for the provision of services, after the services have been fully performed, if performance has begun with the prior express consent of the buyer and after the buyer has confirmed that they are aware they will lose their right of withdrawal after the complete execution of the Contract by the seller;
• The supply of goods and/or services whose price depends on fluctuations in the financial market that the seller cannot control and which may occur during the withdrawal period;
• The supply of goods made to the buyer's specifications or clearly personalized;
• The supply of goods liable to deteriorate or expire rapidly;
• The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;
• The supply of goods which are, after delivery, inseparably mixed with other items.

10.22. Also, products excessively damaged by the buyer, products that have defects due to the buyer's fault, as well as those whose parts have been replaced by the buyer, are not subject to unilateral termination of the contract.