Return Policy

10. Right of withdrawal

10.1. The right of withdrawal is provided exclusively to natural-person clients/buyers.

10.2. The Client/Buyer has the right to withdraw from the Contract, i.e., to return a good, within 14 calendar days, without giving any reason and without costs other than the direct cost of returning the product.

10.3. Under GEO no. 34/2014, the withdrawal period expires 14 days from:

• the day on which the Buyer acquires physical possession of the last good – in the case of an order with multiple products delivered separately;
• the day on which the Buyer acquires physical possession of the last good or the last component, for products delivered in multiple lots or pieces.

10.4. The direct costs of returning the product will be borne entirely by the Client/Buyer, except where products are damaged, non-conforming or different from those ordered, in which case the costs will be borne by the Seller.

10.5. To exercise the right of withdrawal, the Client/Buyer must clearly notify the Seller in writing by email at vanzari@mar-ina.ro. The “Return Form” may be used, or, if you have an account, you can request a partial or full return via the website. In the “Your account” section, then “Orders”, select the order from which you want to return products using the “Details” link. In the order details you can select the product(s) you wish to return, and in the “Merchandise return” box please provide the bank account for the refund, then click “Request a return”.

10.6. The Client/Buyer must return products in their original condition, protected by suitable packaging, together with all accessories, certificates, manuals and any gifts received with the product.

10.6. Handling and inspecting products must be done with reasonable care, similar to handling permitted in a physical store. Otherwise, MAR-INA PRODPREST may seek compensation for the loss in value of the products, ranging from 1% to 100%, depending on the damage found.

10.7. MAR-INA PRODPREST will refund amounts received from the Client/Buyer within a maximum of 14 calendar days from receipt of the returned products or from the date of confirming their dispatch to MAR-INA PRODPREST, whichever occurs first. Refunds will be made by bank transfer to the account specified by the Client in the return form or written notice.

10.8. Initial shipping costs are refunded only in the case of a full return of the order and only if the return is due to the Seller’s fault (damaged, non-conforming or wrong products). In the case of partial returns, initial shipping costs are not refunded, as they are considered costs attributable to the products kept by the Client.

10.9. Returns are not accepted for products:

• with unauthorised interventions;
• with obvious signs of excessive wear, scratches, impacts, mechanical/electrical shocks;
• with missing accessories;
• custom-made or produced to the Client’s specifications;
• likely to deteriorate rapidly;
• sealed products that cannot be returned for hygiene reasons once unsealed;
• inseparably mixed with other products after delivery.

Return procedure

10.10. The Client/Buyer will notify the withdrawal decision in writing via the website, “Your account” section, then “Orders”, or by a clear notification sent to: vanzari@mar-ina.ro using the “Return Form”. MAR-INA PRODPREST will confirm receipt of the notification within 2–3 business days and will communicate details about return acceptance.

10.11. The Client/Buyer must ship the products to MAR-INA PRODPREST within a maximum of 14 calendar days from the date of the withdrawal notification. Products sent after this period are no longer accepted for return.

10.12. The return address is:
Recipient: S.C. MAR-INA PRODPREST SRL
Address: Str. Săliște, no. 20, Galați, Galați County, Romania, postal code: 800023.

10.13. Returned products must NOT be sent cash on delivery.

10.14. The Client must clearly specify the order number on the parcel or inside it for quick identification of the return.

10.15. Bulky products initially shipped on a pallet must be returned on a pallet and properly protected.

10.16. In case of visible damage to the parcel upon delivery, the Client will request a damage report together with the courier’s representative and will refuse the order. The “Open on delivery” service may be available for a fee and allows only verification of product integrity, not technical testing.

10.16. If the product does not have the “Open on delivery” option, claims regarding obvious damage are accepted only if made in writing to MAR-INA PRODPREST within 24 hours of receipt.

10.17. The following are also excluded from unilateral termination of the contract:

• products excessively damaged by the buyer;
• products with defects caused by the buyer;
• products whose parts have been replaced by the buyer;
• products whose price fluctuates depending on the financial market;
• products made to the client’s specifications or clearly personalised;
• perishable products;
• sealed products that cannot be returned for hygiene reasons if unsealed;
• products inseparably mixed after delivery.
• services fully performed with the Buyer’s prior express consent;

10.18. MAR-INA PRODPREST reserves the right to refuse future orders from customers who unjustifiably or repeatedly refuse receipt of ordered parcels.

10.19. If products received without the “Open on delivery” option are damaged, the Client must report the damage within 24 hours of receipt. Claims made after this period will not be accepted.

10.19. In situations where product nonconformity, transport damage or other defects are attributable exclusively to the merchant, MAR-INA PRODPREST will fully cover the return shipping costs.