Terms and Conditions of Use for www.mar-ina.ro

1. General aspects and company details (mar-ina.ro)

1.1. The information presented on the mar-ina.ro domain is the property of S.C. MAR-INA PRODPREST SRL, a legal entity under Romanian law, with its registered office at Galați Municipality, Str. Săliște no. 20, Galați, Galați County, Romania, postal code: 800023, Trade Registry No. J17/383/1994, Unique Tax Identification Code (VAT ID) RO 5202760.

1.2. This document sets forth the terms and conditions for using this website and the conditions for purchasing the products and services sold through this website (hereinafter the “Terms and Conditions”) or via an order placed by telephone. The Return Policy, the MAR-INA PRODPREST Privacy Policy, as well as any other documents referred to herein, form an integral part of these Terms and Conditions and are likewise made available on the website.

1.3. Accessing and using the website, for informational or commercial purposes, implies acceptance of these General Terms and Conditions.

1.4. By accepting the Terms and Conditions, the Client / Buyer / User declares that they have read and acknowledged the provisions of the Return Policy, the Privacy Policy and other documents referenced in these General Terms and Conditions and that they also agree with the Return Policy, the MAR-INA PRODPREST Privacy Policy, as well as all other documents mentioned herein. If you do NOT agree with the Terms and Conditions or with any of the provisions of the Return Policy and/or the MAR-INA PRODPREST Privacy Policy and/or any other document referred to below, please DO NOT use this website.

1.5. Users/Visitors must carefully read the Terms and Conditions before using this website and before placing any order through it or by telephone.

1.6. MAR-INA PRODPREST reserves the right to modify and update these terms and conditions without prior notice to the user. Updates and modifications may occur to comply with new legal provisions, as a result of changes in the Seller’s business practices, etc. Legal relations and commercial transactions are governed by the terms and conditions valid at the time they are carried out.

1.7. If users have questions about the Terms and Conditions, they may contact a MAR-INA PRODPREST operator at 0236-319417, Monday to Friday (excluding public holidays), between 08:00 – 16:00, or by email at vanzari@mar-ina.ro

1.8. Contact details:

• S.C. MAR-INA PRODPREST SRL (trade name “MAR-INA PRODPREST”)
• Registered office: Str. Săliște no. 20, Galați, Galați County, Romania, postal code: 800023
• Manufacturing site: Str. Avram Iancu, no. 46, Isaccea, Tulcea County, 825200, Romania
• Telephone: 0236-319417 (standard-rate phone line)
• Customer service for online orders: vanzari@mar-ina.ro
• Trade Registry No.: J17/383/1994
• Tax Identification Code (CIF/VAT ID): RO 5202760

1.9. Bank details for payments by Payment Order / Bank Transfer:

• S.C. MAR-INA PRODPREST SRL
• VAT ID: RO 5202760
• Trade Registry: J17/383/1994
• Bank: ING BANK ROMANIA
• IBAN RO37INB0010000047558911 - RON (LEI)

2. Terms and definitions

2.1. These Terms and Conditions apply to all sales of goods/products and services marketed by MAR-INA PRODPREST through its website, as well as to orders placed by telephone. In these Terms and Conditions, the terms below have the following meanings:

2.2. MAR-INA PRODPREST – the trade name of S.C. MAR-INA PRODPREST SRL, a legal entity under Romanian law, with its registered office at Galați Municipality, Str. Săliște no. 20, Galați, Galați County, Romania, postal code: 800023, Trade Registry No. J17/383/1994, Unique Tax Identification Code (VAT ID) RO 5202760.

2.3. Document – these Terms and Conditions.

2.4. Seller – the company S.C. MAR-INA PRODPREST SRL (MAR-INA PRODPREST).

2.5. Commercial practices – the trader’s practices in relation to consumers, namely any action, omission, conduct, démarche or commercial communication, including advertising and marketing, carried out by a trader in direct relation to the promotion, sale or supply of a product to consumers.

2.6. Buyer – a natural person of legal age, legal entity or any legally recognised entity that places an Order on the Site or by telephone. Buyers may only be natural/legal persons with full legal capacity.

2.7. Client – a natural person of legal age or legal entity that has or obtains access to the Content (as defined in art. 2.11 herein) by any communication means made available by MAR-INA PRODPREST (telephone, electronic, etc.) or based on a usage agreement between MAR-INA PRODPREST and the Client. A Client may only be a natural/legal person with full legal capacity.

2.8. User – any natural/legal person registered on the Site who, by completing the account creation process or placing an order, has agreed to the site-specific clauses in the Terms and Conditions section.

2.9. Visitor – any natural person who visits www.mar-ina.ro whether or not they place an online order.

2.10. Consumer – any natural person or group of natural persons constituted as associations, acting for purposes outside their trade, business, craft or profession.

2.11. Content:

• All information on the Site that can be visited, viewed or otherwise accessed using an electronic device.
• All information contained in emails sent by the Seller to the Client / Buyer / User by electronic means or any other available means of communication, either directly or through a representative.
• Data relating to the Seller, contact details or legal identification details.

2.12. Site / Website – the domain and its subdomains.

2.13. Section – a section of the website (such as https://mar-ina.ro/en/3-fire-safety-products)

2.14. Account – a section of the online store requiring a valid email address and a password belonging to the Client / Buyer / User which allows the placement of online Orders and contains details about the Client / Buyer / User (e.g. saved delivery addresses, billing details, etc.), order history, Newsletter information and product ratings.

2.15. My Cart – a section of the site/account that allows the Client / Buyer / User to add Goods or Services they wish to purchase.

2.16. Favourites (Wishlist) – a section of the site/account that allows the Client / Buyer / User to create a list of Goods/Services they wish to follow for a potential purchase.

2.17. Order – a method of electronic communication between the Client and MAR-INA PRODPREST whereby the Buyer transmits to the Seller, via the Site or by telephone, their intention to purchase Goods and Services from the Site.

2.18. Goods and Services – any product or service listed on the Site.

2.19. Advance – a percentage between 5–100% of the order value, charged for special orders, imports of products not permanently in stock, or other atypical orders.

2.20. Goods and services – any product or service, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer as a result of an order.

2.21. Contract – the contract concluded electronically between MAR-INA PRODPREST and the Client / Buyer through the mar-ina.ro online store, having as its object the products/services selected via the “Online Order” function or ordered by telephone through a MAR-INA PRODPREST sales agent. This contract is a distance contract concluded between the seller and the buyer and does not require the physical presence of either party.

2.22. Newsletter – a periodic information medium, exclusively electronic, namely by email (and may include SMS, WhatsApp), regarding the goods and services and/or promotions run by the Seller over a certain period, without any commitment on the Seller’s part regarding the information contained therein.

2.23. Transaction – the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by the Seller to the Buyer, using the card processor services agreed by the Seller, regardless of the delivery method.

2.25. Offer Price / Promotional Price / Reduced Price – the reference price, namely the lowest price applied by the Seller at least during the last 30 days before applying the price reduction to the Good. As permitted by law, the Offer/Promotional/Reduced Price may be maintained during successive, gradual reductions.

2.26. Sale Price – the consideration requested by the Seller for the Good, duly displayed to the Buyer / Client / User. The Seller may visibly display the monetary difference between the Sale Price and the RRP (Recommended Retail Price) and/or the monetary or percentage difference between the Sale Price and the Offer/Promotional/Reduced Price.

2.27. Eco-contribution (“green stamp”) – the amount, expressed in RON, paid by the Seller to the authorised company handling the collection, transport and recovery/recycling of waste electrical and electronic equipment, as provided by applicable legislation.

2.28. WEEE costs – the amount, expressed in RON, related to the costs of collection, treatment and environmentally safe disposal of waste electrical and electronic equipment, according to the applicable legislation (Government Emergency Ordinance No. 5/2015 on waste electrical and electronic equipment (“GEO 5/2015”)).

2.29. Pro forma invoice – the document received by the Client/Buyer by email or manually sent by a store operator for product orders that are not found in the online offer. The pro forma invoice is not a fiscal document and does not replace the tax invoice which is delivered either together with the parcel or by email after the order is dispatched.

2.30. Invoice – an accounting document issued by the supplier to the Client/Buyer. For Online Orders, the Invoice is sent electronically by MAR-INA PRODPREST to the email address indicated by the Buyer in their Account or it is shipped together with the parcel. For in-store deliveries, the invoice may be issued and delivered in hard copy.

2.31. Delivery cost – the transport cost, calculated according to the dimensions and weight of the ordered products. Information about the delivery cost is shown both during checkout and in the Shopping Cart or upon order completion.

2.32. Transport notes (AWBs or dispatch notes) – documents accompanying parcels delivered by express courier or our own courier. These records are not fiscal documents and do not replace the tax invoice.

2.33. Legal warranty of conformity – the consumer’s legal protection arising by effect of law in relation to lack of conformity, representing the Seller’s legal obligation towards the consumer to bring the product into conformity at no additional cost, including refund of the price paid by the consumer, repair or replacement of the product, if it does not meet the conditions stated in the warranty statements or related advertising.

2.34. Commercial warranty – any commitment undertaken by the Seller/Manufacturer towards the consumer, set out in the warranty certificate or in advertising available at or before the conclusion of the contract, at no additional cost, to refund the price paid by the consumer, repair or replace the purchased product if it does not meet the specifications or any other requirements beyond the legal warranty. The commercial warranty does not affect the legal warranty for lack of conformity or other legal warranties applicable to all marketed products as established by Romanian law.

2.35. Warranty certificate – the document accompanying goods that benefit from a commercial warranty, where applicable, which includes information on the consumer’s statutory rights, the product identification elements, the warranty term, the means of providing the warranty – maintenance, repair, replacement – and the timeframe for these, including the name and address of the Manufacturer/Seller and the authorised service unit.

2.36. Review – an evaluation of the Products written by the Client/Buyer/User based on personal experience.

2.37. Rating – a classification of the level of satisfaction with a product based on the evaluation given by the Buyer/Client/User, reflecting their personal appreciation of the product’s quality, appearance or performance. The rating is expressed as stars, with each product being able to receive a score from one to five stars. The rating is displayed above the written review submitted by the Buyer/Client/User for a Good or Service.

2.38. Specifications – the characteristics, details and/or descriptions of the Goods and Services as presented on the site (e.g., materials, weight, dimensions, etc.).

Method for calculating days

2.39. All terms (expressed in days) mentioned in these terms and conditions are interpreted as calendar days.

2.40. If a term expressed in days is calculated from the moment an event occurs or an act is performed (e.g., the day of delivery, the day the order is confirmed, etc.), the day on which that event occurred or the act was performed is not counted when calculating the term.

2.41. If the last day of the term is a non-working day, the Seller will extend the term to the next working day.

3. Governing law, place of performance, competent court

3.1. When purchasing products or services from the Seller MAR-INA PRODPREST via the “PLACE ORDER” function and ticking the agreement regarding acceptance of these terms and conditions on the online store at “mar-ina.ro”, these terms and conditions apply, unless expressly stipulated otherwise.

3.2. The legal relationships arising between MAR-INA PRODPREST and Users / Clients / Buyers are governed by Romanian law.

3.3. The contract is drafted in the Romanian language.

3.4. Notice under the Online Dispute Resolution (ODR) Regulation:

• Under applicable law, MAR-INA PRODPREST must inform consumer individuals of the existence of the European online dispute resolution platform, which can be used to resolve disputes without involving a court. The European Commission is responsible for this platform.
• The European online dispute resolution platform can be found here: ODR (Online Dispute Resolution platform).

3.5. MAR-INA PRODPREST provides the following contact and complaints channels, including an internal conciliation system for any issues related to mar-ina.ro: by phone at 0236-319417 or by email at vanzari@mar-ina.ro. After receiving the complaint, the Seller will analyse the situation and provide the Client/Buyer with a response or potential ways to resolve the issue.

3.6. Any disputes arising between MAR-INA PRODPREST and Clients/Buyers shall be settled amicably or, if this is not possible, by the competent Romanian courts in the municipality of Galați.

3.7. If the Client is a professional within the meaning of the Civil Code, a legal person under public law or any public or private entity with or without lucrative purpose (hereinafter “professional”), the registered office of MAR-INA PRODPREST is established as the place of performance for the provision and for any enforcement claims.

4. Information about the MAR-INA PRODPREST online service, marketed products and their availability

4.1. MAR-INA PRODPREST makes every effort to ensure that the information available on the Site, including the description of Products and Services and listed prices, is accurate and complete. However, for objective reasons or human error, the process of updating relevant information on the Site may be delayed. In such cases, MAR-INA PRODPREST will seek to remedy any errors as soon as possible. If such errors are found to affect the Order/Contract concluded, the Seller will notify the Client/Buyer as soon as possible to reconfirm or cancel the Order/Contract.

4.2. MAR-INA PRODPREST reserves the right to cancel Orders concerning Products and/or Services displayed outside MAR-INA PRODPREST’s control within the online interface or which, due to technical errors, show manifestly erroneous/derisory prices (prices which could reasonably be deemed erroneous/derisory by the average consumer), in which case the full amount paid by the Buyer for the cancelled orders, if any, will be refunded within 7 (seven) days.

4.3. The Client/Buyer must bear in mind that purchasing products at a distance offers a different experience than in a physical store. In particular, the Client/Buyer/User should note the following:

• Display settings differ from device to device, so shades/colours of Products as presented on the Site may differ in reality;
• Photos and images on the Site are illustrative/indicative. For an exact description of the Product and included details, carefully read the corresponding Product description;
• Images shown on the Site may depict accessories or components that are not part of the desired and ordered Product and therefore will not be included in the delivered package as a result of placing the online Order; for an exact description of the Product and included details, carefully read the corresponding Product description;
• The dimensions and shape of Products may differ in reality from how they appear in images on the Site; however, MAR-INA PRODPREST provides complete information on Product dimensions in each Product’s description. It is the Client’s/Buyer’s responsibility to verify that the indicated dimensions of each Product are suitable for the intended purpose.

4.4. If a particular Price is valid for a limited period, this will be specified on the respective product page.

4.5. MAR-INA PRODPREST takes all measures to ensure that information regarding stock availability is correct; however, due to stock dynamics and the timing of payment registration, there are cases where a product may no longer be available for delivery. In such situations, MAR-INA PRODPREST will inform the Client as soon as possible to cancel the Order/Contract, set a new delivery date or, as appropriate, offer the option to purchase another Product of equivalent quality and price.

4.6. MAR-INA PRODPREST may publish on the site information about goods and/or services and/or promotions offered by it or by any third party with whom the seller has concluded partnership agreements, for a certain period of time and within the limit of available stock.

4.7. Any links to other websites or third-party materials, if any, posted on the Site are provided for informational purposes only, and MAR-INA PRODPREST assumes no responsibility for the content of such websites and materials, or for the products or services promoted or sold through such websites.

4.8. MAR-INA PRODPREST has the right, at any time, to modify, suspend or discontinue the online sale of Products and/or Services, in part or in full, temporarily or permanently, with or without prior notice. The Seller will not be liable for any modification, suspension or interruption of the online sale of Products and/or Services, without prejudice to mandatory consumer rights. Orders registered and for which a contract has been validly concluded with MAR-INA PRODPREST according to these Terms and Conditions, prior to the modifications, suspension or cessation, will be duly fulfilled by MAR-INA PRODPREST, except where such measures result from causes exonerating contractual liability, such as, without limitation, force majeure.

4.9. For justified reasons, MAR-INA PRODPREST reserves the right to restrict the Client’s/Buyer’s access to placing an Order and/or to certain accepted payment methods if it considers, based on the Client’s/Buyer’s conduct or activity on the Site, that their actions could in any way prejudice the Seller. In any of these cases, the Client/Buyer may contact the MAR-INA PRODPREST Customer Relations Department to be informed of the reasons for the measures applied.

4.10. Communication with the Seller can be carried out by direct interaction or via the email addresses listed in the “STORE INFORMATION” section of the site and detailed at point 1.7 of these terms and conditions.

4.11. In the event of unusually high traffic from an internet network, MAR-INA PRODPREST reserves the right to require Clients/Buyers/Users to manually enter CAPTCHA validation codes to protect the information on the Site.

4.12. For online payments, the Seller is not and cannot be held responsible for any additional costs borne by the Client/Buyer, including but not limited to: card payment fees or currency conversion fees applied by the card-issuing bank, where such fees are charged by the issuer. Responsibility for such actions lies solely with the Client/Buyer.

4.13. After purchasing a Good or Service, the Client/Buyer may be asked by email to leave a review of the purchased good/service. The request will be sent to the email address provided by the Client/Buyer in the Account or to the email address used when placing the order, as applicable. This way, the Client/Buyer can help inform other potential Clients/Buyers on the site. The Seller is not responsible for the information contained in reviews.

4.14. Products that are not in permanent stock, as well as those present only in the Seller’s offline catalogues, can be brought in on special order. An advance payment between 5–100% of the value of the purchased good will be required for these.

4.15. Product availability will be displayed on the Site as follows:

• “in stock” – the item is available in stock;
• “on request” – the item is not available in stock and, for the moment, the Seller has no information about its availability with the supplier. If an Order is placed for a Good marked “on request,” a sales operator will check the supplier’s stock and contact the Client/Buyer to communicate availability;
• “out of stock” – the item is no longer available.

Product orders

Online order

5.1. Placing an online Order can be done in two ways:

• after registering on the Site, by creating an account on mar-ina.ro and adding the desired Goods and/or Services to the Cart, then finalising the Order by paying via one of the expressly indicated methods;
• without registering on the site (guest checkout), by adding the desired Goods and/or Services to the Cart and finalising the Order by paying via one of the expressly indicated methods.

5.2. In both situations, the order can be submitted only if the mandatory fields are completed (email address, delivery and billing details), the Buyer selects the desired payment method, and ticks the box next to the statement “By completing the order I accept this site’s Terms and Conditions.” The Terms and Conditions document is provided as a link, so the Buyer can access its full content with a simple click.

5.3. To place an online order, a valid email address and a telephone number are required for correspondence and communication with the Buyer/Client.

5.4. By registering an order on the site, the Buyer/Client agrees to the form of communication (phone/email) through which the Seller conducts its commercial operations.

5.5. If the Client creates an account on mar-ina.ro (the “Account”), the Client chooses a password during registration, which can be used to log in later. The Client is obliged to keep the password confidential and not disclose it. If the Client/Buyer has reason to believe their password is known by other persons, they must change it immediately. It is the responsibility of the Client/Buyer/User to ensure that their Account information remains confidential at all times and is not disclosed to third parties.

5.6. Registration is permitted exclusively for legal entities and adults, both having full legal capacity.

5.7. After creating a Client Account, its features can be used within the framework provided by MAR-INA PRODPREST. However, there is no right to this additional service and availability is not guaranteed. When the Client requests deletion of their Client data and/or Account, use of the account is no longer possible.

5.8. Adding Products and/or Services to the “Favourites” section on the Site or to the Shopping Cart does not constitute a reservation of the Product and/or Service and does not create any obligation for MAR-INA PRODPREST towards the Client/Buyer.

5.9. After selecting the Products and/or Services to be ordered online, the Client/Buyer will complete/confirm the data requested in the online interface, review the summary of the initiated online Order, and proceed to the final step by selecting the payment method, ticking the box next to “By completing the order I accept this site’s Terms and Conditions,” and clicking the “PLACE ORDER” button.

5.10. Orders not finalised by clicking “PLACE ORDER” and ticking the agreement to the Terms and Conditions do not constitute an online Order and do not create any obligation for MAR-INA PRODPREST to reserve and/or prepare and/or deliver and/or perform the Products or Services listed in the order summary.

5.11. After clicking “PLACE ORDER,” the Client/Buyer receives an automatic email acknowledgment of receipt of the order from MAR-INA PRODPREST. Order acceptance is made by sending a confirmation and dispatch notification by email.

5.12. Orders are processed during MAR-INA PRODPREST working hours, Monday to Friday between 08:00–16:00, excluding public holidays.

5.13. Order receipt and order confirmation are two different stages, namely:

• order receipt is the communication by the Buyer of their intention to purchase Goods and Services from the Site. This stage occurs after placing an order on the site;
• order confirmation is the Seller’s acceptance of the order sent by the Buyer, marked by the moment the Buyer receives, by distance communication means (phone, SMS, WhatsApp, etc.), a notification regarding order confirmation or by the moment the Buyer receives a notification regarding product dispatch, as applicable.

5.14. The Contract is concluded when MAR-INA PRODPREST accepts the offer/order only if and as soon as MAR-INA PRODPREST confirms product dispatch by a dispatch notice, communicated to the Buyer by email, phone or SMS. By exception, the Contract is concluded when and if MAR-INA PRODPREST requests payment from the Client/Buyer after they have clicked “PLACE ORDER,” by providing a link to a suitable online payment service provider for payment.

5.15. By completing the Order, the Client/Buyer consents that all data provided by them, necessary for the purchase process, are correct, complete and true at the time of placing the Order.

5.16. By completing the Order, the Client/Buyer consents that the Seller may contact them, by any means available/accepted by the Seller, whenever communication with the Client/Buyer is necessary.

5.17. An order may be cancelled until the moment the Buyer receives an order confirmation/dispatch email from MAR-INA PRODPREST regarding processing of the order. To cancel an order, the Client/Buyer must contact a MAR-INA PRODPREST operator as soon as possible by phone at 0236-319417 or by email at vanzari@mar-ina.ro.

5.18. Any errors in the order placed by the client can be corrected within a maximum of 24 hours from placing the order or until it is processed. The Client/Buyer can cancel the order using the client account via the “cancel order” function, or contact a MAR-INA PRODPREST operator by phone at 0236-319417 or by email at vanzari@mar-ina.ro. After the Client/Buyer receives the email confirming dispatch of the order, i.e., after the contract is concluded, correction of errors can only be made with MAR-INA PRODPREST’s consent.

5.19. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order or the delivery term. If the quantity of Goods and/or Services in the Order or the delivery term is modified, the Seller will notify the Buyer at the email address or phone number provided when placing the Order and will refund any amount paid, if applicable.

5.20. If a Good and/or Service ordered by the Client/Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer and will refund to the Client/Buyer’s account the value of the Good and/or Service and the delivery cost, as applicable, within a maximum of 7 (seven) days from the date the Seller became aware of this or from the date the Buyer expressly expressed their intention to terminate the Contract.

5.21. The Seller may cancel the Order placed by the Buyer, after prior notice to the Buyer, without any further obligation of either party or any right to claim damages, in the following cases:

• the Buyer’s card-issuing bank does not accept the transaction, in case of online payment;
• the transaction is invalidated by the card processor agreed by MAR-INA PRODPREST, in case of online payment;
• the data provided by the Client/Buyer on the site are incomplete and/or incorrect;
• the ordered product does not exist in physical stock and cannot be procured for delivery in due time.

5.22. For Orders to be collected from the Seller’s premises, product reservation is valid for 48 hours from order confirmation and availability communicated by a Seller’s representative through the order dispatch notification by email/SMS/phone.

Telephone order

5.23. If placing an online order is not possible due to technical issues, the Buyer may order Products and Services by phone at 0236-319417 or by email at vanzari@mar-ina.ro, Monday to Friday, between 08:00–16:00, excluding public holidays.

5.24. Steps for placing a Telephone Order:

• The MAR-INA PRODPREST operator will take the Buyer’s order for Services and/or Products by phone; If the Seller calls the consumer to conclude a distance contract, the Seller states their identity at the start of the conversation and, where applicable, the identity of the person on whose behalf the call is made, and specifies the commercial purpose of the call.
• To take the Order, the MAR-INA PRODPREST operator will request the Buyer’s name, surname, phone number, and email address, as well as information about the Products and/or Services the Buyer wishes to purchase by phone.
• After placing the Telephone Order, the Buyer will receive an email (at the email address indicated by them) with details of the ordered Products/Services, the total cost of the Telephone Order including delivery costs, a Telephone Order identification number, and a copy of these terms and conditions.
• The Buyer will confirm to MAR-INA PRODPREST by email the following:
• that they have read, understood and accepted these terms and conditions;
• that the recorded Telephone Order matches the phone discussion;
• agreement to pay the total cost of the Telephone Order.
• If the Buyer has opted for card payment, MAR-INA PRODPREST will send by email a payment link for the agreed Telephone Order, with the obligation to respect the payment term indicated at point vii below;
• Payment for Telephone Orders with card payment will be made by accessing the payment link sent by email, in RON by online card;
• The Buyer will access and make the payment within a maximum of 24 hours from sending the payment link mentioned above; otherwise, the Telephone Order will be cancelled. If the Client/Buyer needs more time to review the terms and conditions, they may request the Seller to send the payment link after completing their review.
• MAR-INA PRODPREST will process the Telephone Order after confirming payment and will send the Buyer an order confirmation/dispatch email reiterating the order summary, the total order cost and an estimated delivery schedule.
• These terms and conditions apply to Telephone Orders.

5.25. The Contract is considered validly concluded at the time of confirmation by MAR-INA PRODPREST, by sending the email according to point 5.24 iii above.

5.26. The document and information provided by the Seller on the site form the basis of the Contract, supplemented by the warranty certificate issued by the Manufacturer for the purchased goods.

5.27. The information presented on the site, such as prices and stock levels, is considered an Offer. By placing an order, the Buyer accepts the offer; however, the distance contract will be concluded as indicated in point 5.14 of these Terms and Conditions.

5.28. At the client’s explicit request (where applicable), certificates of conformity, quality and traceability are issued, depending on the manufacturer’s/importer’s specifications.

6. Invoicing – payment

6.1. Prices displayed on mar-ina.ro are expressed in RON (lei) and are total prices, therefore already including value added tax (VAT) as well as WEEE collection, treatment and disposal costs, where applicable.

6.2. The product price shown on its page does not include the delivery cost; this delivery cost is displayed separately on the same page under “Shipping cost” or by adding the product to the cart. The delivery cost is also shown in the order summary (by clicking the “Cart” icon) and at checkout.

6.3. The price, payment method and payment term, as applicable, are specified in the order acknowledgment, in the actual order confirmation/dispatch confirmation communicated to the Buyer by email, or by phone by a Seller’s representative.

6.4. Payment methods are as follows:

• Cash on delivery (COD)*, payable upon delivery;
  *Certain product types may require advance payment to be shipped via specialised courier without COD collection. In such cases, during order processing, an operator will provide all necessary payment information by phone, email or other means. Under current regulations, individuals may not pay more than 10,000 RON in cash (on delivery or upon collection), and legal entities are limited to 5,000 RON. For orders exceeding these amounts, please contact the Seller to arrange an alternative payment method.
• Payment order / bank transfer**;
  **If this payment method is chosen, products will be shipped after payment of the order value is received.
• In-store payment.
• Card payment.

6.5. For card payments, the Client’s/User’s/Buyer’s card data will not be accessible to MAR-INA PRODPREST and will not be stored by the Seller or by the integrated payment processor on the Site, but only by the institution authorising the Transaction or another entity authorised to provide card data storage services, whose identity will be communicated to the Client/User/Buyer before entering the data.

6.6. In certain cases, to maintain Transaction security, upon order registration, the Buyer will be asked to authorise payment by re-entering the Account password or by using a fingerprint on mobile devices that have this feature.

6.7. For Transaction security reasons, the Client/User/Buyer is advised not to remain logged in on the site and not to set auto-login on their devices. Disclosure of the account access password is not permitted and a strong password is recommended (e.g., at least eight characters, including uppercase, lowercase, numbers and special characters).

6.8. The Seller will issue an invoice to the Buyer for the Goods/Services delivered, and the Buyer is obliged to correctly provide all information necessary for issuing the invoice in accordance with the law. The Seller is not responsible for incorrect billing information provided by the Buyer. Corrections/modifications may be made under the conditions set out in points 5.17 and 5.18 of these Terms and Conditions.

6.9. For correct issuance of the invoice for the Order, the Buyer is obliged to update their Account data whenever necessary and to access the information and documents for each Order in the Account. Any errors in the order placed by the client can be corrected within a maximum of 24 hours from placing the order or until it is processed.

6.10. The Seller will send the Buyer the invoice for the Order containing Goods and/or Services sold by MAR-INA PRODPREST either physically attached to the parcel, or electronically by email to the address indicated by the Client/Buyer in the Account or used when placing the order, as applicable.

6.11. By submitting the Order, the Buyer agrees to receive invoices electronically via email to the address in their Account/the address specified when placing the order, or physically attached to the parcel, as applicable. MAR-INA PRODPREST and the Client/Buyer agree under these Terms and Conditions that Invoices will be sent electronically; signing and stamping are not mandatory elements.

6.12. If this information is not sent within more than 48 (forty-eight) hours by email, please notify us at: vanzari@mar-ina.ro

6.13. In all cases, before a consumer concludes a contract or accepts an offer, the Seller will request the consumer’s explicit consent regarding any additional payment beyond the previously established price.

7. Advances

7.1. The advance is the amount paid by the Client/Buyer in any of the following situations:

• The ordered product will go into production according to the client’s specifications.
• A special order is placed with the manufacturer for the chosen product. As a rule, these products are not mass-produced, are brought in only on special order, and an advance is required to place the order with the manufacturer.
• The value of the products exceeds the permitted cash payment limit and the product cannot be paid in full to the courier upon delivery. Under the legal provisions, the threshold is 10,000 RON for individuals. In this case, the price difference will be paid in advance by bank transfer.

7.2. The amount of the advance in the situations provided in point 7.1 varies depending on the nature of the product and ranges between 5–100% of the total value of the product(s).

7.3. Payment to MAR-INA PRODPREST will be made by bank transfer, based on a pro forma invoice sent by a Site operator or on the pro forma invoice received following an order placed on the site. In the case of a pro forma invoice automatically issued after placing an Order on the Site, it is recommended to wait for phone or email confirmation from a MAR-INA PRODPREST operator.

7.4. The pro forma invoice does not constitute an obligation on the part of the Site regarding product availability, does not constitute order confirmation or acceptance of the distance contract. It is indicative and has no fiscal value.

7.5. Immediately after the transfer is made, a tax advance invoice will be issued and sent to the Client/Buyer by a MAR-INA PRODPREST operator via email.

7.6. The delivery term for goods ordered by paying an advance varies by manufacturer, country of origin and circumstances beyond the Site. An approximate delivery term can be provided upon request by a Site representative.

7.7. Under the law, namely art. 18 of GEO no. 34/2014, unless the Seller and Consumer have agreed otherwise regarding the delivery time, the Seller delivers the products by transferring physical possession or control of the products to the consumer without undue delay and, in any case, within no more than 30 days from the conclusion of the contract. If the Seller has not fulfilled their obligation to deliver the products at the time agreed with the consumer or within 30 days from the conclusion of the contract, the consumer shall request delivery within an additional period appropriate to the circumstances. If the professional does not deliver the products within that additional period, the consumer is entitled, as appropriate, to terminate or rescind the contract.

7.8. For delivery delays longer than 14 days, the Client/Buyer has the right to withdraw from the contract without penalties and without being charged damages. The advance will be refunded within a maximum of 7 days from the withdrawal notice to the account from which the initial transfer was made.

7.9. With respect to the return policy, as presented in this document and also on the site under Return Policy, withdrawal from the Contract after paying the advance may be done only under the conditions stipulated in point 7.8 by both individual and corporate clients.

7.10. Products paid in advance under the situations at points 7.1 (i) and 7.1 (ii) are deemed to fall under art. 16 of GEO no. 34/2014, namely the supply of goods made to the consumer’s specifications or clearly personalised, and are excluded from the right of withdrawal.

8. Delivery of goods

8.1. Goods are delivered via a courier service or a transport company/freight forwarder. The delivery time depends on the Product(s) ordered and is indicated approximately by MAR-INA PRODPREST before the Contract is concluded.

8.2. Express Courier – for compatible products and within the courier’s coverage area (Cargus)

8.3. Goods are delivered exclusively within Romania, to the delivery address indicated by the Client.

8.4. The Seller will ensure proper packaging of the Goods and the transmission of accompanying documents – transport notes (AWB/dispatch note).

SHIPPING COSTS

8.5. MAR-INA PRODPREST S.R.L. applies the following shipping rates:

• For parcels up to 15 kg: 21,00 RON;
• For parcels between 15 and 31 kg: 23,00 RON;
• For parcels between 31 and 40 kg: 80,00 RON;
• For parcels between 40 and 50 kg: 99,00 RON;
• For parcels between 50 and 100 kg: 180,00 RON;
• For parcels between 100 and 200 kg: 215,00 RON;
• For parcels between 200 and 400 kg: 380,00 RON;
• For parcels between 400 and 600 kg: 850,00 RON;
• And for parcels over 600 kg: 1000,00 RON or transport can be negotiated, as a service provided by MAR-INA Prodprest SRL;

The shipping price is flat, regardless of the destination.

For large-size products (filing cabinets, lockers, fire-safety stations, etc.), since these are packed and transported on pallets, an additional 100 RON palletisation fee is added to the above shipping cost. For the municipalities of Galați and Brăila, deliveries of these large (palletisable) products are made with our own vehicles, therefore the 100 RON palletisation fee does NOT apply, but the base delivery fee still applies (21, 23, 80 or 99 RON depending on weight).

8.7. Depending on the specifics of the product—its weight, dimensions and characteristics—and the delivery address, shipping costs may vary. The Buyer will be informed of the delivery cost prior to order confirmation.

8.8. Orders exceeding 5,000 RON for legal entities and 10,000 RON for natural persons cannot be shipped with the Cash on Delivery option. In such cases, the Client/Buyer may choose to place multiple orders so that each order falls within this limit; this may generate additional shipping costs, which will be borne by the Client/Buyer.

8.9. Certain product types may require advance payment to be shipped via a specialised carrier that does not offer COD collection. In these cases, during order processing, an operator will provide all payment instructions by phone, email or another communication method. Categories referenced here, without limitation, include: cabinets, filing cabinets, machinery, very heavy or bulky items, etc.

8.10. If, for reasons attributable to the Client/Buyer (including but not limited to refusal to accept the parcel, absence at the stated delivery address, refusal to pay the parcel value), the Goods must be re-delivered or delivered by a method other than that initially requested in the Order, the Buyer must bear all costs incurred by repeated deliveries.

8.11. Transport for volumetric products delivered on pallets, products weighing over 20 kg and/or having an external dimension greater than 2 meters, atypical products, hazardous products, fragile products, etc., is carried out to the stated address but not carried inside the apartment/house/building. The courier cannot handle products up to the point of use; in such cases, products will be unloaded and placed curbside. Unless otherwise agreed, delivery via courier or freight forwarder means delivery over truck-accessible roads to the vehicle’s unloading point, not transport to the point of use or storage.

8.12. Products will be unloaded by the carrier and placed curbside, except for oversized, bulky or over-dimensional products that cannot be handled with the truck’s on-board equipment and require assistance from the Client/Buyer or their designated person. For moving the goods from the unloading point to the installation/storage location, we recommend arranging sufficient personnel/assistance for handling.

8.13. Parcel transport is ensured on streets where truck access and turning are possible and where trucks can park and use unloading equipment (tail lift, pallet truck) safely without blocking or impeding traffic. Transport is not ensured in areas with difficult road access (dirt, gravel) or where truck access is restricted.

8.14. Parcels sent by express courier weighing under 20 kg and/or with an external dimension under 2 meters and which are not atypical are delivered to the door (to the apartment/house/building), provided the delivery address supplied by the Client/Buyer includes the floor and apartment number. Products will be delivered to the address indicated by the Buyer and the delivery cost is as displayed prior to completing the order.

a. Delivery time

8.15. Courier and/or freight deliveries are made Monday to Friday, excluding public holidays.

8.16. Standard deliveries are usually completed within 24–72 hours (1–3 business days) from order confirmation.

• For orders confirmed by 12:00 on a business day, delivery is usually made within 24–48 hours;
• For orders confirmed after 12:00 on a business day, delivery is usually made within 48–72 hours.

8.17. Products not in stock at the time of order confirmation (displayed on the site as “on request”) are delivered after they are restocked, under the conditions above; the Client/Buyer will be informed of an estimated availability date.

8.18. If the professional has not fulfilled the obligation to deliver the products at the time agreed with the consumer or within no more than 30 days from the conclusion of the contract, the consumer shall request delivery within an additional period appropriate to the circumstances. If the professional does not deliver within that additional period, the consumer is entitled, as applicable, to terminate/rescind the contract.

8.19. Point 8.18 does not apply to sales contracts where delivery within the agreed time is essential given all circumstances existing at the conclusion of the contract, or where the consumer informs the professional, on a durable medium before concluding the contract, that delivery before or on a specified date is essential. In such cases, if the Seller does not deliver at the agreed time or within the period set in point 8.18, the consumer is entitled, as applicable, to terminate/rescind the contract.

8.20. Upon termination or, as the case may be, rescission of the contract, the Seller shall refund all amounts paid under the contract by the consumer within no more than 7 days from the date the consumer informed the professional of the decision to end the contract.

8.21. The delivery time starts to run:

• for payment by bank transfer (Payment Order), on the next business day after the Seller receives payment of the product value;
• for payment by credit or debit card, on the next business day after the Seller receives a positive authorisation decision from the bank;
• for COD (cash on delivery) payment, on the next business day after order confirmation by the Seller;
• for other payment methods, on the first business day after payment confirmation.

b. Transport damage, defects

8.22. For all deliveries, in the event of visible damage to the parcel or packaging, the Client/Buyer or the person delegated to receive the order must check the integrity of the contents together with the courier company’s representative, and the result must be noted in a report drawn up by the latter.

8.23. The “Open on delivery” service is available for all products that display this benefit on their page and is valid for both natural persons and legal entities.

This service allows the Client/Buyer to check that the product is intact; it does not allow technical verification (testing/trying/installation/assembly) of the product.

If, after opening the parcel, the Client/Buyer considers that the ordered product is not in perfect delivery condition and shows signs of impact, scratches or other cosmetic issues, they must refuse the order. To refuse the order, the Client/Buyer must complete a Damage Report in the presence of the courier at the time of delivery. The report CANNOT be completed after the courier has left.

8.24. If delivery is made with a specialised carrier that does not allow the “Open on delivery” option, the client may report product damage to the store within 1 hour of receipt. After this timeframe, claims can no longer be considered.

8.25. Parcels containing fragile products will be shipped exclusively via a courier/transport provider offering the “Open on delivery” option to verify product integrity.

• Signing the delivery documents implies acceptance that the product was intact upon delivery.
• If delivery is accepted with a signature, any subsequent claims regarding product integrity can no longer be considered.
• For such parcels, additional fees may be charged if the destination is outside the courier’s standard coverage area (no extra-kilometre zone).

8.26. MAR-INA PRODPREST reserves the right to restrict delivery of certain product categories deemed bulky in specific regions of Romania. If the delivery address indicated during ordering is outside the delivery area, the Client/Buyer will be contacted to cancel the order, and the amount paid will be refunded as soon as possible via the payment method used when placing the order, unless another refund method is mutually agreed.

8.27. MAR-INA PRODPREST reserves the right to restrict product delivery in localities/zones where movement or interaction restrictions are imposed by authorities (e.g., local quarantine measures). If, after the order is placed, it is found that the area/locality is under quarantine or subject to other restrictive measures that may affect delivery, the client/buyer will be contacted to cancel the order, and the amount paid will be refunded as soon as possible via the payment method used when placing the order, unless another refund method is mutually agreed.

9. Transfer of ownership of goods

9.1. According to Art. 20 of GEO 34/2014, for contracts where the professional delivers the products to the consumer, the risk of loss of or damage to the products is transferred to the consumer when the consumer or a third party designated by the consumer, other than the carrier, acquires physical possession of the products. However, the risk is transferred to the consumer upon delivery to the carrier if the carrier was commissioned by the consumer to transport the products and this option was not offered by the professional, without prejudice to the consumer’s rights against the carrier.

10. Right of withdrawal

10.1. The right of withdrawal is provided exclusively to natural-person clients/buyers.

10.2. The Client/Buyer has the right to withdraw from the Contract, i.e., to return a good, within 14 calendar days, without giving any reason and without costs other than the direct cost of returning the product.

10.3. Under GEO no. 34/2014, the withdrawal period expires 14 days from:

• the day on which the Buyer acquires physical possession of the last good – in the case of an order with multiple products delivered separately;
• the day on which the Buyer acquires physical possession of the last good or component, for products delivered in multiple lots or pieces.

10.4. The direct costs of returning the product will be borne entirely by the Client/Buyer, except where products are damaged, non-conforming or different from those ordered, in which case the costs will be borne by the Seller.

10.5. To exercise the right of withdrawal, the Client/Buyer must clearly notify the Seller in writing by email at vanzari@mar-ina.ro. The “Return Form” may be used, or, if you have an account, you can request partial or full return via the website. In the “Your account” section, then “Orders”, select the order from which you want to return products using the “Details” link. In the order details you can select the product(s) you wish to return, and in the “Merchandise return” box please provide the bank account where you want the refund, then click the “Request a return” button.

10.6. The Client/Buyer must return products in their original condition, protected by suitable packaging, together with all accessories, certificates, manuals and any gifts received with the product.

10.6. Handling and inspecting products must be done with reasonable care, similar to handling permitted in a physical store. Otherwise, MAR-INA PRODPREST may seek compensation for the loss in value of the products, ranging from 1% to 100%, depending on the damage found.

10.7. MAR-INA PRODPREST will refund amounts received from the Client/Buyer within a maximum of 14 calendar days from receipt of the returned products or from the date of confirming their dispatch to MAR-INA PRODPREST, whichever occurs first. Refunds will be made by bank transfer to the account specified by the Client in the return form or written notice.

10.8. Initial shipping costs are refunded only in the case of a full return of the order and only if the return is due to the Seller’s fault (damaged, non-conforming or wrong products). In the case of partial returns, initial shipping costs are not refunded, as they are considered costs attributable to the products kept by the Client.

10.9. Returns are not accepted for products:

• with unauthorised interventions;
• with obvious signs of excessive wear, scratches, impacts, mechanical/electrical shocks;
• with missing accessories;
• custom-made or produced to the Client’s specifications;
• likely to deteriorate rapidly;
• sealed products that cannot be returned for hygiene reasons once unsealed;
• inseparably mixed with other products after delivery.

Return procedure

10.10. The Client/Buyer will notify the withdrawal decision in writing via the website, “Your account” section, then “Orders”, or by a clear notification sent to: vanzari@mar-ina.ro using the “Return Form”. MAR-INA PRODPREST will confirm receipt of the notification within 2–3 business days and will communicate details about return acceptance.

10.11. The Client/Buyer must ship the products to MAR-INA PRODPREST within a maximum of 14 calendar days from the date of the withdrawal notification. Products sent after this period are no longer accepted for return.

10.12. The return address is:
Recipient: S.C. MAR-INA PRODPREST SRL
Address: Str. Săliște, no. 20, Galați, Galați County, Romania, postal code: 800023.

10.13. Returned products must NOT be sent cash on delivery.

10.14. The Client must clearly specify the order number on the parcel or inside it for quick identification of the return.

10.15. Bulky products initially shipped on a pallet must be returned on a pallet and properly protected.

10.16. In case of visible damage to the parcel upon delivery, the Client will request a damage report together with the courier’s representative and will refuse the order. The “Open on delivery” service may be available for a fee and allows only verification of product integrity, not technical testing.

10.16. If the product does not have the “Open on delivery” option, claims regarding obvious damage are accepted only if made in writing to MAR-INA PRODPREST within 24 hours of receipt.

10.17. The following are also excluded from unilateral termination of the contract:

• products excessively damaged by the buyer;
• products with defects caused by the buyer;
• products whose parts have been replaced by the buyer;
• products whose price fluctuates depending on the financial market;
• products made to the client’s specifications or clearly personalised;
• perishable products;
• sealed products that cannot be returned for hygiene reasons if unsealed;
• products inseparably mixed after delivery.
• services fully performed with the Buyer’s prior express consent;

10.18. MAR-INA PRODPREST reserves the right to refuse future orders from customers who unjustifiably or repeatedly refuse receipt of ordered parcels.

10.19. If products received without the “Open on delivery” option are damaged, the Client must report the damage within 24 hours of receipt. Claims made after this period will not be accepted.

10.19. In situations where product nonconformity, transport damage or other defects are attributable exclusively to the merchant, MAR-INA PRODPREST will fully cover the return shipping costs.

11. Warranties

11.1. Warranties are divided into two categories: the legal warranty of conformity (hereinafter the “Legal Warranty”) and the commercial warranty.

• The legal warranty of conformity is the consumer’s legal protection arising by effect of law in relation to lack of conformity, representing the seller’s legal obligation towards the consumer to bring the product into conformity at no additional cost, including refund of the price paid by the consumer, repair or replacement of the product, if it does not meet the conditions stated in the warranty statements or related advertising available at or before the conclusion of the contract.
• The commercial warranty is any commitment undertaken by the Seller/Manufacturer towards the consumer, set out in the warranty certificate or in advertising available at or before the conclusion of the contract, at no additional cost, to refund the price paid by the consumer, repair or replace the purchased product if it does not meet the specifications or any other requirements that exceed the legal warranty.

11.2. IN ALL CASES, the legal warranty of conformity is not affected by any commercial warranty offered.

11.3. MAR-INA PRODPREST declares under its sole responsibility that the products marketed through the mar-ina.ro online store are genuine and comply with requirements regarding protection of life, health, occupational safety and environmental protection, in accordance with Government Decision 1022/2002 and Government Decision 457/2003.

11.4. The seller’s liability under the legal warranty is engaged if the lack of conformity appears within 2 years from the date of product delivery.

11.5. Products purchased through the mar-ina.ro online store may benefit from the usual commercial warranty of each brand/manufacturer, as applicable. Thus, each product will be accompanied by the manufacturer’s commercial warranty certificate (where applicable). The commercial warranty does not affect the legal warranty for lack of conformity or any other legal warranties applicable to all marketed products under Romanian law.

11.6. For Goods sold by MAR-INA PRODPREST, commercial warranty certificates are issued by the Manufacturer.

11.7. The commercial warranty certificate is provided to the consumer on a durable medium no later than at the time of delivery. If the commercial warranty certificate has not been sent to you physically (paper) or electronically (by email or in your client account) within 48 (forty-eight) hours of delivery, please notify us either by email at: or by phone at: 0236-319417. The commercial warranty is valid from the date of delivery.

11.8. In case of lack of conformity, the consumer has the right, as applicable, either to have the goods brought into conformity or to benefit from a proportional price reduction or to obtain termination of the contract under art. 11 of GEO no. 140/2021 on certain aspects relating to sales contracts for goods, namely:

• primarily, to have the goods brought into conformity, the consumer may choose between repair and replacement, unless the chosen remedy would be impossible or, compared to the other available remedy, would impose costs on the seller that would be disproportionate;
• secondarily, to benefit from an appropriate price reduction or termination of the sales contract for that product if the Consumer is in one of the following situations:
• the Seller did not complete the repair or replacement or refused to bring the goods into conformity because the remedy was impossible or, compared to the other available remedy, would impose disproportionate costs;
• a nonconformity persists despite the seller’s efforts to remedy it;
• the nonconformity is of such gravity as to justify a price reduction or the right to immediate termination of the sales contract;
• the seller has declared that they will not bring the goods into conformity within a reasonable period, which may not exceed 15 calendar days from the moment the seller was informed by the consumer of the nonconformity, agreed in writing between the seller and the consumer, taking into account the nature of the products and the purpose for which the consumer requested them, or without significant inconvenience to the consumer, or this clearly results from the circumstances of the case.

11.9. The corrective measure to bring the good into conformity, i.e., its repair or replacement, will be carried out under the following conditions:

• free of charge for the consumer;
• within a reasonable period of approximately 15 calendar days from the moment the seller was informed by the consumer of the nonconformity, agreed in writing between the seller and the consumer, taking into account the nature and complexity of the goods, the nature and seriousness of the nonconformity and the effort necessary to complete the repair or replacement;
• without significant inconvenience to the consumer, considering the nature of the goods and the purpose for which the consumer requested the goods in question.

11.10. Where the corrective measure in case of nonconformity is a price reduction, this reduction will be proportional to the decrease in the value of the goods received by the consumer compared to the value the goods would have if they were in conformity.

11.11. Termination of the sales contract entails restitution of the performances made by the respective parties: the consumer must return the product and the seller must refund the amount paid upon conclusion of the contract. The consumer is not entitled to request termination of the sales contract if the lack of conformity is minor.

11.12. If the lack of conformity of the goods is found shortly after delivery, not exceeding 30 calendar days, consumers may opt for a specific corrective measure.

11.13. If the nonconformity concerns only some of the goods delivered under the sales contract and there are grounds for termination of the sales contract, the Consumer may obtain termination of the sales contract with respect to those goods as well as any other goods the consumer purchased together with the nonconforming goods, where the consumer cannot reasonably be required to keep only the conforming goods.

11.14. If the consumer obtains termination of the sales contract in whole or in part with respect to some of the goods delivered under the sales contract:

• the consumer returns the goods to the seller, at the latter’s expense;
• the seller refunds the consumer the price paid for the goods upon receipt of the goods or proof from the consumer that the goods have been returned;
• the seller refunds the consumer the amount under letter b) using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to a different payment method, provided no fees are charged to the consumer as a result of the refund.

11.15. The consumer has the right to suspend payment of any outstanding portion of the price of the goods or a part thereof until the Seller has fulfilled the obligations arising from the nonconformity.

11.16. A lack of conformity arising from incorrect installation of the products is not equivalent to a product nonconformity, unless installation forms part of the sales contract and the products were installed by the Seller or under the Seller’s responsibility.

11.17. If a repair requires dismantling goods that were installed in a manner compatible with their nature and intended purpose before the nonconformity was found, or if the goods are to be replaced, the obligation to repair or replace includes dismantling the nonconforming goods and installing the replacement or repaired goods, or bearing the costs of dismantling and installation.

11.18. In the first year from purchase, the consumer does not need to prove the lack of conformity; it is presumed to have existed at the date of purchase, except where this presumption is incompatible with the nature of the product or the lack of conformity. For the period from 1 to 2 years, the lack of conformity must be proven by the consumer.

11.19. For commercial warranty certificates issued by manufacturers, if the product fails within the warranty period, repairs are ensured by the Manufacturer’s authorised service network, at the centres specified in the certificate. The Client/Buyer may contact the Seller to send the product to service by completing the warranty form available on the site, or may take the defective product to the nearest service centre listed in the certificate, which will assume full responsibility for handling the warranty.

11.20. If the Client/Buyer does not wish to complete the warranty form provided by the Seller on the site, they may inform the Seller of the issues encountered via other available channels (email). If the Client/Buyer opts for this type of communication, they must include: the name under which the order was placed, email address, phone number, order number, the product concerned and the issues encountered. Requests accompanied by photos/videos illustrating the issue may be processed faster by the Seller’s operators and are therefore recommended.

11.21. Products that can be shipped by courier must be sent to S.C. MAR-INA PRODPREST SRL, Galați Municipality, Str. Săliște no. 20, Galați, Galați County, Romania, postal code: 800023, phone: 0236-319417. Complete information will be sent to the Client/Buyer when the warranty request is processed, within no more than 3 working days from submission. Oversized products or products that by their nature must be installed to obtain a resolution will benefit from on-site service. This is scheduled with the service team after a warranty request is processed by an operator.

11.22. Repairs or replacements are carried out within a reasonable period, of approximately 15 calendar days from the moment the seller was informed by the consumer about the nonconformity, agreed in writing between the seller and the consumer, taking into account the nature and complexity of the goods, the nature and seriousness of the nonconformity and the effort required to complete the repair or replacement.

11.23. The conformity period will be extended automatically if the consumer/buyer delays making the warranted good available to the Seller/Manufacturer.

11.24. Warranty conditions may vary by manufacturer and are set out in each manufacturer’s national commercial policies. Therefore, to benefit from the commercial warranty, it is essential to follow the product usage conditions stated in the commercial warranty certificate.

11.25. If the nonconformity is remedied by repair, the legal warranty term is extended by the period during which the product was non-operational, from the moment the seller was informed of the lack of conformity until the product is effectively returned to the consumer in normal working condition; if the nonconformity is remedied by replacement, the legal warranty term for the replacement goods starts from the date of replacement.

11.26. The warranty certificate issued under the commercial warranty will meet the following conditions:

• it is drafted in Romanian, in plain and intelligible language;
• it includes information on the consumer’s statutory rights, i.e., the legal conformity warranty and the free corrective measures available to the consumer, and a statement that these rights are not affected by the commercial warranty offered;
• it includes information on the procedure the consumer must follow to enforce the commercial warranty;
• it includes information on the goods covered by the commercial warranty;
• it includes information on the commercial warranty conditions (for example, some goods/products must be installed by an authorised installer to benefit from the commercial warranty).

11.27. The tax invoice issued in the name of the Client/Buyer as entered when placing the order may be used to exercise the rights arising from the legal warranty conferred by law. For correct communication of information regarding the tax documents and warranty documents for the Goods in the Order, the Buyer is responsible for correctly completing and updating their data as necessary.

11.28. Loss of the original invoice does not lead to the loss of the legal warranty; however, to be able to claim warranty, the client may request a digital duplicate from the Merchant. The Merchant has 48 working hours to send the duplicate to the Buyer.

Warranty terms and conditions

11.29. Warranty is granted based on the invoice issued by the merchant and/or the original warranty certificate accompanying the product.

11.30. Warranty is NOT granted for products that:

• have suffered mechanical shocks;
• have damage caused by incorrect installation, improper handling or storage;
• were not installed in accordance with the standards stated in the installation instructions;
• were damaged as a result of improper maintenance or use;
• have defects induced by external factors, such as impurities in the mains water, pressure fluctuations in the water network (pressure greater than or equal to 8 bar) or any external agent that may harm the product’s condition.

11.31. Each product submitted for warranty will be inspected by the Merchant and/or an authorised service centre. If any of the following situations are found, the product is NOT covered by warranty:

• damage due to neglect or failure to follow the product usage instructions;
• damage caused by installation, setup, assembly, maintenance or transport errors;
• products showing mechanical shocks—improper handling that led to physical damage (impacts, cracks, chipping);
• products used under unsuitable conditions (e.g., lack of load-bearing strength for suspended-mounted products, sockets without earthing, etc.);
• product damage resulting from storage/keeping in improper conditions or exposure to weather.

12. Assignment and subcontracting

12.1. The Seller may assign and/or subcontract a third party for Services relating to fulfilling the Order, by informing the Buyer, without requiring the Buyer’s express consent. The Seller will remain responsible to the Buyer for all contractual obligations, regardless of the third party providing the service.

13. Intellectual and industrial property rights

13.1. The Content, as defined in the preamble, including but not limited to logos, stylised representations, trademarks, static/dynamic images, text and/or multimedia content displayed on the Site, is the exclusive property of MAR-INA PRODPREST and its suppliers and is protected by applicable copyright legislation.

13.2. The Client/Buyer is not permitted to copy/distribute/publish/transfer to third parties, modify and/or alter, use, link to, display, include any content in any other context than originally intended by MAR-INA PRODPREST, include any content outside the site, remove marks indicating MAR-INA PRODPREST’s copyright over the Content, or participate in the transfer/sale/distribution of materials created by reproducing, modifying, or displaying the Content, except with MAR-INA PRODPREST’s express written consent under a separate usage agreement.

13.3. The Client/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, and only if this does not conflict with the provisions of these Terms and Conditions.

13.4. If MAR-INA PRODPREST grants the Client/Buyer the right to use certain content under a separate usage agreement, to which the Client/Buyer gains access as a result of that agreement, this right extends only to that content and only under the agreement’s provisions.

13.5. Any use of the Content for purposes other than those expressly permitted by these Terms and Conditions or by the accompanying usage agreement, where applicable, is prohibited.

14. Confidentiality

14.1. Any information of any kind provided by the Buyer/Client to the Seller will remain the Seller’s property.

14.2. No public statement, promotion, press release or any other disclosure to third parties regarding the Order/Contract shall be made by the Buyer/Client without the Seller’s prior written consent.

14.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them and the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use for its own interest any ideas, concepts, know-how or techniques that you submit through the Site.

15. Advertising

15.1. MAR-INA PRODPREST newsletters are sent via specialised partners approved by MAR-INA PRODPREST. Confidentiality and security of information are thus ensured.

15.2. When the Client creates an Account on the Site, they can opt in to receive Newsletters. The Client’s consent can be changed at any time by contacting MAR-INA PRODPREST at 0236-319417 or by using the Unsubscribe link in the Newsletter footer.

15.3. Unsubscribing from Newsletters does not imply withdrawing consent to this Document.

16. Liability

16.1. The Seller is not responsible for any damages of any kind that the Client/Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

16.2. It is forbidden to use this website or its subdomains to deliberately introduce viruses or any other program or material that may be technically harmful or destructive. Attempts at unauthorised access to this website or its subdomains, to the server on which it is hosted, or to any other server, computer or database connected to this website are also forbidden.

16.3. By accepting the Terms and Conditions, Clients/Buyers/Users/Visitors undertake not to attack this website or its subdomains via a denial-of-service attack or distributed denial-of-service attack. Failure to comply with the provisions of this clause will be reported to the competent authorities for legal sanctions and may result in immediate suspension of the right to use this website.

16.4. MAR-INA PRODPREST makes every effort to ensure safe browsing on its website, but cannot guarantee that the Site, the servers on which it is hosted or the emails sent are free of viruses or other potentially harmful components, or that they are free of errors, omissions, defects, delays or interruptions in operation or transmission, line failures or similar factors. If such a situation is identified, MAR-INA PRODPREST will do its best to remedy the issue as soon as possible.

16.5. Any natural/legal person or entity uses the Site at their own risk; MAR-INA PRODPREST is not in any way responsible for any direct or indirect damages caused by the use or access/visit of its Site as a result of using the information on the site.

16.6. Therefore, it is in all users’ interest to ensure they have appropriate protection systems installed to safeguard their computers against viruses and/or any other harmful content.

16.7. Any links to other websites or third-party materials, if any, posted on the Site are provided for information purposes only, and MAR-INA PRODPREST assumes no responsibility for the content of such websites and materials or for the products or services promoted or sold through such websites.

16.8. MAR-INA PRODPREST will ensure the confidentiality of your data, namely login data, password and all other details related to the account created on the Site, in accordance with the Privacy Policy. However, it is the responsibility of the Client/Buyer/User to ensure that account information remains confidential at all times and is not disclosed to third parties. By accepting the Terms and Conditions, you agree to inform the Seller as soon as possible if you reasonably suspect that your account security is at risk.

16.9. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Site’s Terms and Conditions in the latest updated version posted on the Site at the date of Account creation and/or content use and/or order placement.

16.10. After Account creation, continued use of the Content implies acceptance of changes to the Site’s Terms and Conditions and/or updated versions thereof.

16.11. The Site’s Terms and Conditions may be modified at any time by MAR-INA PRODPREST and are binding on Clients/Users/Buyers from the date they are posted on the Site. Acceptance of the Site’s Terms and Conditions is confirmed by ticking the relevant checkbox on the Site and/or by submitting the Order and/or making an online payment.

17. Posting reviews, comments, questions and answers

17.1. Users/Clients/Buyers may post Reviews, Comments, Questions and Answers in the “Customer questions and answers” and “Reviews” sections. The information posted may be positive or negative and must refer to the characteristics and use of a product or service.

17.2. When posting any Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, worldwide licence and the right to use, reproduce, modify, adapt, publish, translate, distribute and display such content.

17.3. Each User/Client/Buyer, when posting a Review/Comment/Question/Answer in the above sections, undertakes to comply with the following rules:

i. refer only to the characteristics and/or use of a specific product or service, avoiding information related to aspects that may change (price or promotional offers) or information related to the order process;

ii. use only Romanian or English. Words or expressions widely used in the relevant field, even if not strictly Romanian, are permitted;

iii. use appropriate, non-offensive language without terms that may insult or affect any other User/Client/Buyer;

iv. ensure the information entered is realistic, correct, non-misleading and compliant with applicable laws, thereby respecting third-party rights, copyrights, trademarks, licences or other property, publicity or privacy rights;

v. use this feature only to communicate or obtain additional details related to a specific product or service on the Site, without referencing other companies promoting the sale and purchase of products or services;

vi. not provide or request, in any way or to any extent, personal data (contact details, delivery or home address information, phone numbers, email addresses, names, etc.) or any other information that may lead to disclosure of such personal data;

vii. not post information and/or details about URLs (links) to other commercial sites conducting the same commercial activity as the Seller;

viii. not attempt to defraud the services provided by the Seller or post Reviews/Comments/Questions/Answers containing advertising material;

ix. not use the Review/Comment/Question/Answer as a means of communication with the Seller; for this, use the Seller’s contact details listed on the Site.

17.4. The Seller publishes both negative and positive Reviews. The Seller will remove Reviews that do not comply with the requirements of art. 17.3 of these Terms and Conditions.

17.5. Along with a realistic critical evaluation, when posting a Review, the User/Client/Buyer will add a relevant Rating for the corresponding product or service. Reviews and their corresponding Ratings will influence the product’s or service’s overall Rating, the number displayed in parentheses next to the title. Thus, a Review accompanied by a high Rating increases the overall Rating, while a Review accompanied by a low Rating decreases the overall Rating.

17.6. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content from a strictly subjective perspective, this content is carefully reviewed by the Seller to determine if it violates the Site’s Terms and Conditions. The texts, photos or videos entered are removed from the Site only after review and assessment by the Seller.

17.7. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to post Reviews/Comments/Questions or Answers in the “Customer questions and answers” and “Reviews” sections.

17.8. For notifications or complaints related to the purchased Good and/or Service, Buyers may use the contact form on the Site: https://mar-ina.ro/en/contact-us. The maximum resolution time for complaints or notifications is 30 calendar days from receipt.

17.9. Reviews are displayed on the product page in two ways:

- With the “Verified Purchase” label, meaning the review is posted by a Buyer who purchased the Product from the Seller’s platform, with the purchase date indicated for the Buyer who posted the review;

- Without the “Verified Purchase” label, meaning the review is posted by a User who did not purchase the Good/Service through the Seller’s platform or the Seller has no information about such purchase.

17.10. Reviews are displayed in reverse chronological order, the first review in the list being the most recently submitted by a Buyer/Client/User.

17.11. The Seller expressly states that only Reviews accompanied by the “Verified Purchase” label are posted by a Buyer who actually purchased the Good from the MAR-INA PRODPREST website. It is the responsibility of Buyers, Clients and Users to take this into account when reading product Reviews.

18. Processing of personal data

18.1. S.C. MAR-INA PRODPREST SRL certifies that it will comply with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter the “Personal Data Regulation”).

18.2. www.mar-ina.ro is a brand belonging to a company registered in Romania with its registered office at Galați Municipality, Str. Săliște no. 20, Galați, Galați County, Romania, postal code: 800023, registered with the Trade Registry under no. J17/383/1994, VAT ID RO 5202760.

18.3. Under applicable legal provisions, MAR-INA PRODPREST is obliged to process the personal data you provide safely and only for the specified purposes.

18.4. We collect the following types of personal data from you: first and last name, email address, phone number, delivery address, IP address/details, and billing and payment details.

18.5. The purpose of data collection is: processing Orders; providing necessary support for processing/placing an Order; informing Clients/Buyers regarding their Account status; informing Buyers about the progress and status of Orders; site functionality; evaluation of the Goods and Services offered; commercial activities; promotion of Goods and Services; marketing; advertising; media; administrative; development; market research; statistics; tracking and monitoring of sales and Client/Buyer behaviour. Personal data processing is carried out for contract performance. Processing for marketing purposes (e.g., providing the Newsletter) is carried out only based on your consent; processing necessary for site functionality may also be carried out under MAR-INA PRODPREST’s legitimate interest.

18.6. Hosting and data storage are provided by Key-Systems GmbH (GlobeHosting.ro). Personal data provided for newsletters will be uploaded into a newsletter distribution application acting as a processor for MAR-INA PRODPREST. This third-party application will handle newsletter delivery. MAR-INA PRODPREST has not yet used newsletter marketing policies; when it does, the privacy policy applicable to such campaigns will be available via a link published here.

18.7. Personal data may be provided to the following service providers: EuPlatesc (online payment services), Cargus, DSC Expres, Sameday and FanCourier (courier services), Google Analytics and Facebook Pixel (site traffic analytics), Google Ads (advertising and remarketing system), where necessary for the provision of their services.

18.8. Buyer’s personal information may also be provided to public authorities (e.g., Prosecutor’s Office, Police, courts), under and within the limits of legal provisions and in response to expressly formulated requests.

18.9. Personal data provided for Order processing and included in financial-accounting documents or their annexes will be stored for 10 years, in accordance with art. 38 of Annex 1 to Order no. 2634/2015. Personal data provided for Order processing but not included in financial-accounting documents or their annexes will be stored for 3 years, the limitation period. After this period, such data will be destroyed.

18.10. Personal data provided for delivering Newsletters will be stored only for the period during which Newsletters are sent or until you request unsubscribe.

18.11. By reading this Document, you acknowledge your legal rights, namely: the right to be informed; the right of access; the right to rectification; the right to erasure; the right to restriction; the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal; the right to object; the right to data portability; the right not to be subject to a decision based solely on automated processing; the right to lodge a complaint with the competent supervisory authority; and the right to seek judicial remedy in case of violation of rights guaranteed by the Personal Data Regulation.

18.12. Based on a written, dated and signed request sent to: vanzari@mar-ina.ro you may request, free of charge, confirmation as to whether your personal data are being processed and access to the processed personal data, in accordance with legal provisions. If requests are manifestly unfounded or excessive, in particular due to their repetitive character, MAR-INA PRODPREST may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the requested action, or refuse to act on the request.

18.13. The site may use cookies; for more details, please consult the Cookie Policy section in this Document or available at: “Processing of personal data”.

18.14. You can read more about the personal data processing policy by visiting the page “Processing of personal data”.

19. Cookie Policy

19.1. This Cookie Policy applies to all users of this website.

19.2. The information below aims to inform users of this website about the placement, use and management of cookies by MAR-INA PRODPREST in the context of users’ browsing on this website.

19.3. An “internet cookie” (also known as a “browser cookie” or “HTTP cookie,” or simply “cookie”) is a small file consisting of letters and numbers that will be stored on a user’s computer, mobile terminal or other device used to access the internet.

19.4. Cookies are installed by a web server’s request to a browser (e.g., Internet Explorer, Firefox, Chrome).

19.5. Once installed, cookies have a set lifespan and remain “passive,” meaning they do not contain software programs, viruses or spyware and will not access information on the user’s hard drive on the device where they were installed.

19.6. A cookie consists of two parts: the cookie name and the cookie content/value.

19.7. From a technical standpoint, only the web server that sent the cookie can access it again when a user returns to the website associated with that web server.

19.8. Cookies are used on this domain to provide users with a better browsing experience and services tailored to each user’s needs and interests, as follows:

• improving the use of this website, including by identifying any errors occurring during users’ visit/use;
• providing anonymous statistics on how this website is used to MAR-INA PRODPREST, as the owner of this website;
• anticipating goods/services that may be made available to users in the future via this website, depending on the products/services accessed;

19.9. Based on cookie-generated feedback on how this website is used, S.C. MAR-INA PRODPREST SRL may take measures to make the website more efficient and accessible for users.

Cookie lifespan

19.10. The lifespan of cookies may vary depending on the purpose for which they are placed. The following categories determine their lifespan:

i. Session cookies – automatically deleted when the user closes the browser.

ii. Persistent/fixed cookies – remain stored on the user’s device until a set expiration date (a few minutes, days or several years) or until deleted by the user via browser settings.

Third-party cookies

19.11. Certain content sections on the website may be provided by third parties (not by MAR-INA PRODPREST), in which case these cookies are called third-party cookies.

19.12. These cookies may come from the following third parties:

• Google Analytics
• Facebook Pixel

19.13. For external services placing cookies (third parties) while browsing mar-ina.ro, their purpose is marketing, traffic analysis or other customisation.

19.14. The mar-ina.ro domain uses remarketing tags and conversion codes sent to Google AdWords and Web Trends Analytics, and third-party cookies are collected.

19.15. The Google remarketing tag collects cookies to display ads across the Google Display Network and in Google Search. When visitors access a page containing a remarketing tag, their browser cookie is added to a remarketing list. A remarketing list is a set of user cookie IDs generated by one or more remarketing tags.

19.16. Google AdWords uses these cookies to display sponsored ads on websites in the Google Display Network and in Google Search to visitors who have visited mar-ina.ro.

19.17. If visitors to the MAR-INA PRODPREST website do not agree with Google’s use of cookies, they can disable ad display via Google’s Ads Preferences Manager.

19.18. Our partners will not collect personal information such as name, email address, postal address or phone number.

19.19. Visitors to the MAR-INA PRODPREST website who do not agree with the use of cookies by our advertising partners can disable ad display using the settings or plug-ins offered by their preferred browser.

Cookies used on www.mar-ina.ro

19.20. By using/visiting the website, the following types of cookies may be placed:

• Website performance cookies;
• User analytics cookies;
• Geotargeting cookies;
• Registration cookies;
• Advertising cookies;
• Advertising provider cookies.

19.21. Performance cookies – These remember the user’s preferences so that preferences do not need to be reset upon subsequent visits.

19.22. User analytics cookies – These inform us whether a particular user has visited/used this website before. They are used only for statistical purposes.

19.23. Geotargeting cookies – Used by software that determines the user’s country of origin. The same ads will be shown regardless of the selected language.

19.24. Registration cookies – When you register on this site, cookies are generated to remember this. The servers use these cookies to show the account with which you are registered. These cookies also allow us to associate any comment posted on the website with the account username used. If the “keep me logged in” option is not selected, these cookies are deleted automatically at the end of the browsing session.

19.25. Advertising cookies – These indicate whether a user has viewed an online ad, its type and the time elapsed since viewing that ad. Such cookies are used for targeted online advertising. They are anonymous, storing information about the content viewed, not about users.

Disabling cookies

19.26. Disabling and refusing cookies may make this website difficult to use, resulting in limitations on its functionality.

19.27. Users can configure their browser to reject cookies or to accept cookies from a specific website. However, refusing or disabling cookies does not mean you will no longer receive online advertising—only that it will not be tailored to your preferences and interests indicated by browsing behaviour.

19.28. All modern browsers allow cookie setting changes. These settings can usually be found in the “options” section or the “preferences” menu of your browser.

19.29. To understand these settings, the following links may be helpful:

• Cookie settings for Google Chrome
• Cookie settings for Mozilla Firefox
• Cookie settings for Apple Safari
• Cookie settings for Microsoft Internet Explorer

19.30. For any additional questions regarding how cookies are used on this website, please contact: vanzari@mar-ina.ro.

20. Force majeure

20.1. Neither party shall be liable for failure to perform its contractual obligations if such failure, whether total or partial, timely or proper, is due to an event of force majeure. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.

20.2. If the event does not cease within 15 (fifteen) days from its occurrence, each party shall have the right to notify the other of the termination of the Contract by operation of law, without either party being entitled to claim damages from the other.