Terms and Conditions of Use for the Website www.mar-ina.ro

1. General Aspects and Company Details (mar-ina.ro)

1.1. The information presented on the domain mar-ina.ro is the property of S.C. MAR-INA PRODPREST SRL, a Romanian legal entity, with its registered office in Mun. Galați, Str. Săliște nr. 20, Galați. Jud. Galați, Romania, postal code: 800023, registration number in the Trade Register J17/383/1994, unique tax registration code RO 5202760.

1.2. This document establishes the terms and conditions of use of this website and the conditions for purchasing the products and services marketed through this website (hereinafter referred to as "The Terms and Conditions") or as part of a telephone order. Return Policy, MAR-INA PRODPREST Privacy Policy, as well as any other documents referred to in this document, form an integral part of these Terms and Conditions and are also made available to you on the web page.

1.3. Accessing and using the website, for informational or commercial purposes, implies the acceptance of the General Terms and Conditions stated.

1.4. By accepting the Terms and Conditions, the Client / Buyer /User declares that they have read and are aware of the provisions of the Return Policy, the Privacy Policy, and other documents referred to in these General Terms and Conditions, and also agrees with the Return Policy, MAR-INA PRODPREST Privacy Policy, as well as all other documents mentioned in this document. If you do not agree with the Terms and Conditions or any of the provisions of the Return Policy and / or the Privacy Policy of MAR-INA PRODPREST and / or any other document referred to below, please do not use this website.

1.5. Users/Visitors of the site must read the Terms and Conditions carefully before using this website and before placing any order through it or by telephone.

1.6. MAR-INA PRODPREST reserves the right to modify and update these terms and conditions without prior notice to the user. Updating and changing the terms and conditions may take place in order to comply with any new legal provisions, as a result of changes in the Seller's commercial practices, etc.. Legal relationships, i.e., commercial operations, are governed by the terms and conditions valid at the time of their execution.

1.7. If users have questions regarding the Terms and Conditions, they can contact a MAR-INA PRODPREST operator at the phone number 0236-319417, from Monday to Friday, except legal holidays, between 08:00 – 16:00, or at the email address vanzari@mar-ina.ro

1.8. Contact details:

• S.C. MAR-INA PRODPREST SRL (commercial name "MAR-INA PRODPREST")
• Registered office: Str. Săliște nr. 20, Galați. Jud. Galați, Romania, postal code: 800023
• Work point: Str. Avram Iancu, nr. 46, Isaccea, Jud. Tulcea, 825200, Romania
• Phone: 0236-319417 (standard rate telephone line)
• Customer service for online orders: vanzari@mar-ina.ro
• Registration number in the Trade Register: J17/383/1994
• Tax Identification Number (CIF): RO 5202760

1.9. Bank details for the possibility of making payments through Bank Order / Bank Transfer:

• S.C. MAR-INA PRODPREST SRL
• TIN: RO 5202760
• Trade Register: J17/383/1994
• Bank: ING BANK ROMANIA
• IBAN RO37INB0010000047558911 - RON

2. Terms and Definitions

2.1. The Terms and Conditions will apply to all sales of goods/products, as well as services marketed by MAR-INA PRODPREST, through its site, as well as within telephone orders. In the content of the Terms and Conditions, the terms below will have the following meaning:

2.2. MAR-INA PRODPREST – is the commercial name of S.C. MAR-INA PRODPREST SRL, a Romanian legal entity, with its registered office in Mun. Galați, Str. Săliște nr. 20, Galați. Jud. Galați, Romania, postal code: 800023, registration number in the Trade Register J17/383/1994, unique tax registration code RO 5202760.

2.3. Document – these Terms and Conditions.

2.4. Seller – the commercial company S.C. MAR-INA PRODPREST SRL (MAR-INA PRODPREST).

2.5. Commercial practices – the trader's practices in relation to consumers, i.e., any action, omission, behavior, approach or commercial presentation, including advertising and marketing, carried out by a trader, closely related to the promotion, sale or supply of a product to consumers.

2.6. Buyer – major individual, legal entity or any entity recognized by law who places an Order on the Site or by telephone. Buyers can only be individuals/legal entities that have full capacity to exercise.

2.7. Client – major individual, legal entity who has or obtains access to content (as defined in point 2.11. of this) through any means of communication provided by MAR-INA PRODPREST (by phone, electronically, etc.) or based on an existing use agreement between MAR-INA PRODPREST and it. A Client can only be an individual/legal entity that has full capacity to exercise.

2.8. User – any individual/legal entity registered on the Site, who by completing the process of creating an Account or placing an order, has agreed to the specific clauses of the site in the Terms and Conditions section.

2.9. Visitor – any individual who visits www. regardless of whether they place an order online or not.

2.10. Consumer – any individual or group of individuals constituted in associations, who acts for purposes outside of their commercial, industrial or production, craft, or professional activity.

2.11. Content:

• All information on the Site that can be visited, viewed, or otherwise accessed by using an electronic device.
• All information contained in emails sent by the Seller to the Client / Buyer / User by electronic means or any other mode of communication available, whether directly or through a representative.
• Data concerning the Seller, contact details or legal identification.

2.12. Site / Website – the domain and its subdomains.

2.13. Section - a section of the website (such as https://mar-ina.ro/ro/3-fire-extinguishing-products)

2.14. Account – section of the virtual store, which involves the existence of a valid email address and a password belonging to the Client / Buyer / User which allows them to place an Order online and contains details regarding the Client / Buyer / User data (e.g. saved delivery addresses, billing data, order history, information about the Newsletter and ratings given to Products).

2.15. My Basket – section of the site / account that allows the Client / Buyer / User to add Goods or Services they wish to purchase.

2.16. Favorites – section of the site/account that allows the Client / Buyer / User to create a list of Goods / Services they wish to follow for a possible purchase.

2.17. Order – a mode of electronic communication between the Client and MAR-INA PRODPREST, whereby the Buyer conveys to the Seller, through the Site or by telephone, the intention to purchase Goods and Services from the Site.

2.18. Goods and Services – any product or service listed on the Site.

2.19. Advance – Percentage between 5-100% of the order value, charged in the case of special orders, imports of products that are not permanently in stock, or other atypical orders.

2.20. Goods and services – any product or service, including documents and services mentioned in the Order that are to be provided by the Seller to the Buyer as a result of an order.

2.21. Contract – the contract formed electronically between MAR-INA PRODPREST and the Client / Buyer through the virtual store mar-ina.ro, concerning the products / services selected through the “Online Order” function or ordered by phone through a sales agent of MAR-INA PRODPREST. This contract has the legal nature of a distance contract concluded between the seller and the buyer and does not require the physical presence of either party.

2.22. Newsletter – A means of periodic information, exclusively electronic, namely by electronic mail (email, SMS, WhatsApp) regarding the goods and services and/or promotions conducted by the Seller during a certain period, without any commitment from the Seller regarding the information contained therein.

2.23. Transaction – the collection or reimbursement of a sum resulting from the sale of a Good and / or Service by the Seller to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.

2.25. Offer Price / Promotional Price / Reduced Price – the reference price, namely the lowest price practiced by the Seller at least during the last 30 days before the date of applying the price reduction to the Good. Under the law, the Offer / promotional / reduced price may be maintained even in the case of successive, gradual reductions.

2.26. Sales Price – the value of the Good, demanded and requested by the Seller, appropriately indicated to the Buyer / Client / User. The Seller may display distinctly, in a visible way, the value difference between the Sales Price and the RRP and/or the value difference or percentage difference between the Sales Price and the Offer / promotional / reduced price.

2.27. Green stamp tax – the value expressed in lei, paid by the Seller to the authorized company for taking over the operations of collection, transport, and valorization / recycling of waste electrical and electronic equipment, as provided by the legislation in force.

2.28. WEEE costs – the value, expressed in lei, corresponding to the costs of collection, treatment, and disposal in environmentally friendly conditions of waste electrical and electronic equipment, according to the legislative provisions in force (Emergency Ordinance no. 5/2015 on waste from electrical and electronic equipment (“OUG 5/2015”)).

2.29. Proforma invoice – the document received by the Client / Buyer by email or transmitted manually by a store operator for orders of products that are not found in the online offer. The proforma invoice is not a fiscal document and does not serve as a tax invoice that is delivered either together with the package or by email after shipping the order.

2.30. Invoice – is an accounting document issued by the supplier to the Client / Buyer. For Online Orders, the Invoice is sent electronically by MAR-INA PRODPREST to the email address mentioned by the Buyer in the Account or this is transmitted together with the package. For deliveries made in the store, the invoice can also be issued and transmitted physically.

2.31. Delivery cost – the cost related to transport, calculated based on the dimensions and weight of the ordered products. Information regarding the delivery cost can be found both in the process of placing the order and in the Shopping Basket or at the time of finalizing the order.

2.32. Transport notes (AWBs or dispatch notes) – documents accompanying packages delivered by express courier or own courier. These documents are not fiscal documents and do not serve as a tax invoice.

2.33. Legal warranty of conformity - the legal protection of the consumer resulting from the effect of the law in relation to the lack of conformity, representing the legal obligation of the Seller towards the consumer that, without requesting any additional costs, to bring the product to conformity, including the refund of the price paid by the consumer, repairing or replacing the product, if it does not meet the conditions stated in the warranty statements or in the relevant advertising.

2.34. Commercial warranty – any commitment assumed by the Seller / Manufacturer towards the consumer, provided in the warranty certificate or in the advertising available at the time of or before concluding the contract, without requesting any additional costs, of refunding the price paid by the consumer, of repairing or of replacing the purchased product, in case it does not meet the specifications or any other requirements that exceed the legal warranty. The commercial warranty does not affect the legal warranty for lack of conformity or other legal warranties, which benefit all marketed products, as established by the Romanian law in force.

2.35. Warranty certificate – the document accompanying goods that benefit from a commercial warranty, where applicable, in which are included mentions regarding the rights conferred by law to the consumer, the elements of identification of the product, the warranty period, the methods of ensuring the warranty - maintenance, repair, replacement and the term of their realization, including the name and address of the Manufacturer / Seller and the specialized service unit.

2.36. Review / Review – evaluation of Products written by the Client / Buyer / User based on personal experience.

2.37. Rating – a classification of the degree of satisfaction with a product based on the evaluation given by the Buyer / Client / User, from which the personal appreciation of the latter regarding the quality, appearance, or performance of the product appears. The rating is expressed in stars, each product can receive a score from one star, up to five stars. The rating is displayed above the review written by the Buyer / Client / User on a Good or Service.

2.38. Specifications – characteristics, details, and / or descriptions regarding the Goods and Services as they are presented on the site (for example, materials, weight, dimensions, etc.).

Method of Calculating Days

2.39. All terms (expressed in days) mentioned in these terms and conditions are interpreted as terms expressed in calendar days.

2.40. If a term expressed in days is calculated from the moment an event occurs or an act is carried out (for example, the day when delivery takes place, the day when the order is confirmed, etc.), the day during which this event takes place or this act is carried out is not taken into account in calculating the term.

2.41. If the last day of the term is a non-working day, the Seller will extend the term to the next working day.

3. Applicable Law, Place of Performance, Competent Court

3.1. In purchasing products or services from the Seller MAR-INA PRODPREST through the “SEND ORDER” function and checking the agreement regarding the acceptance of these terms and conditions of the online store at the address “mar-ina.ro”, these terms and conditions apply, except in cases where other conditions have been expressly stipulated.

3.2. The legal relationships arising between MAR-INA PRODPREST and Users / Clients / Buyers are governed by Romanian law.

3.3. The contract is drafted in Romanian.

3.4. Indication according to the regulation for resolving disputes from online transactions:

• According to the legislation in force, MAR-INA PRODPREST has the obligation to indicate to consumer persons the existence of the European online dispute resolution platform, which can be used for resolving disputes, without the involvement of a court. The European Commission is responsible for the realization of this platform.
• The European online dispute resolution platform can be found here: .

3.5. MAR-INA PRODPREST provides customers with the following contact and complaint methods, including an internal conciliation system for any problems related to mar-ina.ro: by phone at the number 0236-319417 or by email at the address vanzari@mar-ina.ro. After receiving the complaint, the Seller will analyze the situation and will present the Client / Buyer with a response or potential ways to resolve the problem that has arisen.

3.6. Any disputes arising between MAR-INA PRODPREST and Clients / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts from the municipality of Galați.

3.7. If the Client is a professional within the meaning of the Civil Code, a public law legal entity or any public or private law entity with or without a profit-making purpose (hereinafter referred to as “professional”), the seat of MAR-INA PRODPREST is established as the place of performance of the service and of any claims for performance.

4. Information about the MAR-INA PRODPREST Online Service, the Marketed Products and Their Availability

4.1. MAR-INA PRODPREST makes every effort to ensure that the information available on the Site, including the description of the Products and Services, as well as the prices listed, are correct and complete. However, for objective reasons or those related to human errors, the process of updating the relevant information within the Site may experience delays. In such situations, MAR-INA PRODPREST will try to remove all errors that have occurred as soon as possible. In case it is found that such errors influence the Order / Contract concluded, the Seller will notify the Client / Buyer as soon as possible, for the reconfirmation of the Order / Contract or its cancellation.

4.2. MAR-INA PRODPREST reserves the right to cancel Orders that concern Products and / or Services that appeared outside the control of MAR-INA PRODPREST within the online interface or which, due to technical errors, present obviously erroneous / ridiculous prices (prices that can be reasonably appreciated as erroneous / ridiculous by the average consumer), with the consequence of returning the entire amount paid by the Buyer in consideration of the canceled orders, if applicable, within 7 (seven) days.

4.3. The Client / Buyer must take into account the fact that purchasing products remotely offers a different experience compared to that made in a store. In particular, the Client / Buyer / User must take note of the following:

• The settings of the monitor / screen of the device used to access the site differ from device to device, so it is possible that the shades / colors of the Products, as presented on the Site, may be different in reality;
• Photographs and images on the Site have an illustrative / orientative role. For an exact description of the Product and the details included, the corresponding description of the Product must be read carefully;
• It is possible that the images illustrated within the Site present accessories or components that are not an integral part of the desired Product and ordered and therefore will not be found in the package delivered as a result of placing the online Order; For an exact description of the Product and the details included, the corresponding description of the Product must be read carefully;
• The dimensions and shape of the Products may be different in reality compared to how they appear in the images available on the Site, but MAR-INA PRODPREST provides complete information regarding the dimensions of the Products in the descriptions presented for each Product individually. It is the responsibility of the Client / Buyer to check if the indicated dimensions of each Product are appropriate for the purpose for which it was purchased;

4.4. In the case of a limited period of validity of a certain Price, this aspect will be specified on the page of the respective product.

4.5. MAR-INA PRODPREST takes all measures to ensure that information regarding the availability of products in stock is correct, however for reasons related to stock dynamics and the moment of registering payments, there are cases when the product may no longer be available in stock to be delivered. In such situations, MAR-INA PRODPREST will inform the Client as soon as possible, for the cancellation of the Order / Contract, setting a new delivery term or, as the case may be, the option to purchase another Product of quality and at a Price equivalent to those requested.

4.6. MAR-INA PRODPREST may publish on the site information about goods and / or services and / or promotions practiced by it or by any other third party with which the seller has concluded partnership contracts, within a certain period of time and within the limit of available stock.

4.7. Any links to other websites or materials of third parties, if applicable, posted on the Site are provided exclusively for informational purposes, and MAR-INA PRODPREST assumes no responsibility whatsoever for the content of these websites and materials, for the products or services promoted or marketed through these websites.

4.8. MAR-INA PRODPREST has the right, at any time, to modify, suspend or cease the online marketing of Products and / or Services, partially or totally, temporarily or permanently, with or without prior notice. The Seller will not be responsible for any modification, suspension or interruption of the online marketing of Products and / or Services, without affecting the imperative rights that the law recognizes to consumers. Also, Orders registered and with respect to which a valid contract has been concluded with MAR-INA PRODPREST according to these Terms and Conditions, prior to the operations of modification, suspension or cessation ordered, will be appropriately executed by MAR-INA PRODPREST, except in cases where the operations of modification, suspension or cessation derive from causes exonerating from contractual liability, such as, but not limited to, force majeure.

4.9. For justified reasons MAR-INA PRODPREST, reserves the right to restrict the Client's / Buyer's access in order to place an Order and / or to some of the payment methods accepted, if it considers that based on the conduct or activity of the Client / Buyer on the Site, their actions could harm the Seller in any way. In any of these cases, the Client / Buyer may contact the Customer Relations Department of MAR-INA PRODPREST, to be informed about the reasons that led to the application of the measures mentioned above.

4.10. Communication with the Seller can be achieved by direct interaction with it or by the email addresses mentioned in the “” section of the site and detailed at point 1.7. of these terms and conditions.

4.11. In the event of an unusually high volume of traffic from an internet network, MAR-INA PRODPREST reserves the right to require Clients / Buyers / Users to manually enter captcha-type validation codes, in order to protect the information within the Site.

4.12. In the case of online payments, the Seller is not / cannot be held responsible for any other additional costs incurred by the Client / Buyer, including but not limited to: card payment commissions or currency conversion commissions applied by the issuing bank of their card, if they are charged by the issuing bank of their card. Responsibility for such actions lies only with the Client / Buyer.

4.13. After purchasing a Good or Service, the Client / Buyer may be asked by email to enter a review (review) related to the good/service purchased. The request will be sent to the email address entered by the Client / Buyer in the Account or to the email address used by them at the time of placing the order, as applicable. In this way, the Client / Buyer can contribute to informing other possible Clients / Buyers on the site. The Seller is not responsible for the information contained in reviews/reviews.

4.14. Products that are not permanently in stock, as well as those that are present only in the offline catalogs of the seller, can be brought on special order. For these, an advance payment will be made, representing between 5-100% of the value of the purchased good.

4.15. The availability of Goods will be displayed on the Site as follows:

• “in stock”– the good exists in stock;
• “on order”– The Good is not available in stock and, for the moment, the Seller has no information about its availability in the supplier's stock. In the case of placing an Order for a Good that has “on order” next to it, one of the sales operators will check the availability of the product in the supplier's stock and will contact the Client / Buyer to communicate the availability of the Good;
• “out of stock”– The Good is no longer available in stock.

5. Online Order

5.1. Placing an online Order can be done in two ways:

• after registering on the Site, by creating an account on the mar-ina.ro site and adding the desired Goods and / or Services to the “Basket”, then completing the Order by making the payment by one of the expressly indicated methods;
• without being registered on the site, i.e., without having created an account on the site, by adding the desired Goods and / or Services to the “Basket” then completing the Order by making the payment by one of the expressly indicated methods.

5.2. In both situations, the order can only be submitted if the mandatory fields are completed (email address, delivery and billing details), checking the desired payment method by the buyer and checking the box next to the statement “By finalizing the order I accept the Terms and Conditions of this site”. The document regarding the Terms and Conditions is formatted as a link, so that the buyer can access the entire content of it by simple pressing / simple click on it.

5.3. In order to place an online order, it is necessary to communicate a valid email address and a phone number for correspondence and communication with the Buyer / Client.

5.4. By placing an order on the site, the Buyer / Client agrees with the form of communication (telephone/email) through which the Seller carries out its commercial operations.

5.5. In case the Client creates an account on the mar-ina.ro site (“Account”), the Client chooses a password at registration, with the help of which they can log in in the future. The Client has the obligation to keep the password secret and not to pass it on further. If the Client / Buyer has reason to believe that their password is known to other people, they are obliged to change it immediately. It is the responsibility of the Client / Buyer / User to ensure that the information regarding the account created on the Site remains confidential at all times and that it will not be transmitted to third parties.

5.6. Registration is allowed exclusively to legal entities and major individuals, both having full capacity to exercise.

5.7. After creating a Client Account, it is possible to use the functions related to it, within the framework provided by MAR-INA PRODPREST. However, there is no right to this additional service, and availability is not guaranteed. At the moment the Client requests the deletion of their Client data and / or the Client Account, the use of the account is no longer possible.

5.8. Entering Products and / or Services in the “Favorites” Section within the Site or in the Shopping Basket does not represent a reservation of the Product and / or Service and does not create any obligation for MAR-INA PRODPREST towards the Client / Buyer.

5.9. After designating the Products and / or Services that are intended to be ordered online, the Client / Buyer will complete / confirm the data requested within the online interface, will view the summary of the initiated online Order and will access the final stage in placing the online Order by selecting the payment method, checking the box next to the mention “By finalizing the order I accept the terms and conditions of this site” and by selecting the “SEND ORDER” button.

5.10. Orders not finalized by pressing the “SEND ORDER” button and checking the agreement with the provisions of the Terms and Conditions do not equate to placing the online Order and do not create any obligation for MAR-INA PRODPREST to proceed with the reservation and / or preparation and / or delivery and / or execution of the Products, respectively the Services included in the Order summary.

5.11. After pressing the “SEND ORDER” button, the Client / Buyer receives from MAR-INA PRODPREST an email with an automatic confirmation of receipt of the order. Acceptance of the Order is made by sending a confirmation and dispatch notification of the order by email.

5.12. Orders are processed during the working hours of MAR-INA PRODPREST, i.e., from Monday to Friday between 08:00-16:00, except for legal holidays.

5.13. Receiving the order and confirming the order represent two different stages, respectively:

• receiving the order is the communication made by the Buyer regarding their intention to purchase Goods and Services from the Site. This stage is carried out after placing an order on the site.
• confirming the order is the acceptance by the Seller of the order sent by the buyer, marked by the moment when the buyer, by means of distance communication (by phone, sms, WhatsApp, etc.), receives a notification regarding the confirmation of the order or the moment when the buyer receives a notification regarding the dispatch of the product, as applicable.

5.14. The conclusion of the Contract takes place at the moment when MAR-INA PRODPREST accepts the offer / order only if and immediately after MAR-INA PRODPREST confirms the dispatch of the product through a dispatch notification, confirmation communicated to the buyer by electronic mail, by phone or by SMS. By exception, the conclusion of the Contract takes place when and if MAR-INA PRODPREST requests the Client / Buyer to pay, after the latter has pressed the “Send Order” button, by providing them a link to a corresponding online payment service provider for making the payment.

5.15. By finalizing the Order, the Client / Buyer consents that all the data provided by them, necessary for the purchasing process, are correct, complete and true at the date of placing the Order.

5.16. By finalizing the Order, the Client / Buyer consents that the Seller may contact them, by any means available/agreed by the Seller, in any situation where communication with the Client / Buyer is necessary.

5.17. An order can be canceled until the moment of receiving an email confirmation / dispatch of the order from MAR-INA PRODPREST regarding the processing of the order. In order to cancel an order, the Client / Buyer must contact a MAR-INA PRODPREST operator as soon as possible by phone at the number 0236-319417 or by email at the address vanzari@mar-ina.ro.

5.18. Any errors occurring in an order placed by a client can be corrected within a maximum of 24 hours from the launch of the order or until its processing. In this regard, the Client / Buyer can cancel the order using the client account, namely the “cancel order” function, or can contact a MAR-INA PRODPREST operator as soon as possible by phone at the number 0236-319417 or by email at the address vanzari@mar-ina.ro. After receiving by the Client / Buyer the email confirming the dispatch of the order, respectively after the conclusion of the contract, the correction of errors can only be made with the agreement of MAR-INA PRODPREST.

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5.19. For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order or the delivery term. If the quantity of Goods and/or Services or the delivery term is changed, the Seller will inform the Buyer via the email address or phone number provided when placing the Order and will return the paid amount, if applicable.

5.20. If a Good and/or Service ordered by the Client/Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer about this and will refund the value of the Good and/or Service and the delivery cost, if applicable, within a maximum of 7 (seven) days from the date the Seller became aware of this fact or from the date the Buyer has expressly stated their intention to terminate the Contract.

5.21. The Seller may cancel the Order made by the Buyer, following a prior notification to the Buyer, without any further obligation of any party towards the other or without any party being able to claim damages, in the following cases:

• Non-acceptance by the Buyer's card issuing bank of the transaction, in case of online payments;
• Invalidation of the transaction by the card processor agreed by MAR-INA PRODPREST, in case of online payments;
• Data provided by the Client/Buyer on the site are incomplete and/or incorrect;
• The ordered product is not available in physical stock and cannot be delivered in a timely manner.

5.22. For Orders that are to be picked up from the Seller's headquarters, the reservation of products is valid for 48 hours from the confirmation of the order and its availability by a representative of the seller through the shipping notification via email/SMS/phone.

Phone Order

5.23. If placing an online order is not possible due to technical issues, the Buyer has the option to order Products and Services by phone, by calling 0236-319417 or by email at the email address vanzari@mar-ina.ro from Monday to Friday, between 08:00 - 16:00, except on legal holidays.

5.24. Steps for placing a Phone Order:

• The MAR-INA PRODPREST operator will take the Buyer's Service and/or Product order via phone; If the Seller is the one who calls the consumer to conclude a distance contract, the Seller shall disclose their identity at the beginning of the conversation with the consumer and, if applicable, shall make known the identity of the person on whose behalf the phone call is made and specify the commercial purpose of the call.
• To take the Order, the MAR-INA PRODPREST operator will ask the Buyer for details including first name, last name, phone number, and email address as well as information about the Products and/or Services desired to be purchased by phone.
• After placing the Phone Order, the Buyer will receive an email (at the email address provided by them) with details of the Ordered Products/Services, the total cost of the Phone Order, including delivery costs, an order identification number, as well as a copy of these terms and conditions.
• The Buyer will confirm to MAR-INA PRODPREST via email the following:
• That they have read, understood, and accepted these terms and conditions;
• The recorded Phone Order is consistent with the phone conversation;
• Agreement on paying the total cost of the Phone Order.
• If the buyer opts for card payment, MAR-INA PRODPREST will send them by email a payment link for the agreed Phone Order, mentioning the obligation to adhere to the indicated payment deadline;
• Payment for Phone Orders where card payment was chosen shall be made by accessing the payment link sent via email, in RON with an online card;
• The Buyer will access and make the payment within a maximum of 24 hours from the dispatch of the payment link mentioned above, otherwise, the Phone Order will be canceled. If the Client/Buyer needs more time to review the terms and conditions, they can ask the Seller to communicate the payment link after finishing the reading.
• MAR-INA PRODPREST will process the Phone Order after confirming the payment and will send the Buyer an email confirmation/shipping of the Phone Order, which will resume the information regarding the summary of the Order, the total cost of the Order, and an estimated delivery schedule.
• Phone Orders are subject to these terms and conditions.

5.25. The contract is deemed validly concluded at the time of confirmation by MAR-INA PRODPREST, by sending the email as per point 5.24 point viii above.

5.26. The document and information provided by the Seller on the site will form the basis of the Contract, in addition to it being the warranty certificate issued by the Manufacturer for the purchased goods.

5.27. The information presented on the site, such as prices, stocks, is considered Offers. By placing an order, the Buyer accepts the offer, however, the conclusion of the distance contract will be made as indicated at point 5.14 of these Terms and Conditions.

5.28. On explicit request of the customer (where applicable), certificates of conformity, quality, and traceability are issued, depending on the specifications of the manufacturer/importer.

6. Billing – Payment

6.1. Prices displayed on the site mar-ina.ro are expressed in lei (RON) and represent total prices, therefore they already include Value Added Tax (VAT) and the costs of collection, treatment, and disposal of WEEE, where applicable.

6.2. The price of the product displayed on its page does not include the cost of delivery; this delivery cost is displayed separately on the same page under the text "Shipping Cost" or by adding the product to the cart. The delivery cost is also indicated at the order summary (displayed by clicking the "Cart" icon) and at the completion of the order.

6.3. The price, payment method, and payment term, as applicable, are specified in the order receipt confirmation, in the effective order confirmation/in the shipping confirmation, communicated via the buyer's email, either by email or by phone by a representative of the Seller.

6.4. Payment methods are as follows:

• cash on delivery payment, made when delivering the order; *Certain types of products may require payment in advance to be delivered by specialized courier who does not have the option of collecting cash on delivery. In these cases, during the order processing, an operator will transmit all the necessary information for making the payment by phone, email, or another means of communication. According to the new regulations, individuals cannot pay amounts greater than 10,000 RON in cash (at delivery or by picking up from the headquarters), and legal entities have a limitation of 5,000 RON. For orders exceeding this amount, please contact the Seller to establish a different payment method.
• payment order / bank transfer; **In the case of choosing this payment method, the delivery of the products will be made after the value of the order has been collected.
• payment in the store.

6.5. For card payments, the payment card data of the Client/User/Buyer will not be accessible to MAR-INA PRODPREST and will not be stored by the Seller or by the payment processor integrated into the Site, but only by the transaction authorization institution or another entity authorized to provide card identification data storage services, about whose identity the Client/User/Buyer will be informed, before entering the data.

6.6. In some cases, to maintain the security of Transactions, when registering the Order, the Buyer will be asked to authorize the payment by reintroducing the password associated with their Account or using the digital fingerprint in the case of mobile devices that have this feature.

6.7. For Transaction security reasons, the Client/User/Buyer is advised not to stay logged in on the site and not to set the automatic login option on their devices. Disclosure of the access password to the account is not allowed and it is recommended to use a strong security password (e.g.: to contain at least eight characters, including uppercase letters, lowercase letters, digits, and special characters).

6.8. The Seller will issue an invoice to the Buyer for the Goods/Services delivered, the Buyer's obligation being to correctly provide all the information necessary for issuing the invoice according to the legislation in force. The Seller is not responsible for incorrect billing information provided by the Buyer. Correction/modification of the data can be made under the conditions specified at points 5.17 and 5.18 of these Terms and Conditions.

6.9. For correct issuance of the invoice corresponding to the Order, the Buyer has the obligations to update their data in the Account whenever necessary and to access the information and documents related to each Order, available in the Account. Any errors that occur during an order placed by the client can be corrected within a maximum of 24 hours from placing the order or until its processing.

6.10. The Seller will send the Buyer an invoice corresponding to the Order containing Goods and/or Services sold by MAR-INA PRODPREST in physical format attached to the parcel with the ordered products, or electronically by email, at the email address mentioned by the Client/Buyer in their Account or at the email address used when placing the order, as applicable.

6.11. By placing the Order, the Buyer expresses their agreement to receive invoices in electronic format by transmitting them via email, at the email address mentioned in their Account/the email address specified at the time of placing the order or in physical format attached to the parcel with the ordered products, as applicable. MAR-INA PRODPREST and the Client/Buyer agree by these Terms and Conditions that the Invoices will be transmitted electronically, signing and stamping them are not mandatory requirements.

6.12. In case this information is not transmitted to you more than 48 (forty-eight) hours by email, please notify us about this aspect at the email address: vanzari@mar-ina.ro

6.13. In all cases, before a consumer concludes a contract or accepts an offer, the Seller will ask for the explicit consent of the consumer regarding any additional payment compared to the previously established price.

7. Advances

7.1. The advance is the amount paid by the Client/Buyer in one of the following situations:

• The ordered product will enter production according to the customer's specifications.
• A special order is made to the manufacturer for the chosen product. Typically, this type of products are not mass-produced and are only brought on special order, and launching the order at the manufacturer requires an advance.
• The value of the products exceeds the cash payment limit and the product cannot be paid in full to the courier at the time of delivery. According to the legal provisions, the threshold is 10,000 RON for individuals. In this case, the price difference will be paid in advance by bank transfer.

7.2. The amount of the advance in the situations provided at point 7.1. varies depending on the nature of the product, and its value is between 5-100% of the total value of the product/products.

7.3. Payment to MAR-INA PRODPREST will be made by bank transfer, based on a proforma invoice transmitted by an operator of the Site or based on the proforma invoice received following an Order placed on the site. In the case of the proforma invoice issued automatically after the Order on the Site, it is recommended to wait for the telephone or email confirmation from an operator of MAR-INA PRODPREST.

7.4. The proforma invoice does not represent an obligation of the Site for the availability of the product, it does not represent a confirmation of the order or the acceptance of the distance contract. It has an orientative role and does not have fiscal value.

7.5. Immediately after making the transfer, an advance fiscal invoice will be issued which will be sent to the Client/Buyer by an operator of MAR-INA PRODPREST by email.

7.6. The delivery term for goods ordered by paying an advance varies depending on the manufacturer, the country of origin of the products, and circumstances independent of the Site. An approximate delivery term can be offered based on the request for an offer by a representative of the Site.

7.7. According to the law, specifically Art. 18 of Emergency Ordinance No. 34/2014, unless the Seller and the Consumer have agreed otherwise regarding the time of delivery, the Seller delivers the products by transferring the physical possession or control over the products to the consumer, without undue delay and, in any event, within no more than 30 days from the conclusion of the contract. If the Seller has not fulfilled its obligation to deliver the products at the time agreed with the consumer or within 30 days from the conclusion of the contract, the consumer requests it to make the delivery within an additional term, appropriate to the circumstances. If the professional does not deliver the products within this additional term, the consumer has the right, as appropriate, to terminate or terminate the contract.

7.8. For delivery delays of more than 14 days, the Client/Buyer has the right to withdraw from the contract, without penalties and without being charged for damages. The refund of the advance will be made within a maximum of 7 days from the notification of the withdrawal into the account from which the initial transfer was made.

7.9. Regarding the return policy, as it is presented in this document and also on the site domain at the address: Return Policy, withdrawal from the Contract after paying the advance can only be made under the conditions stipulated at point 7.8 both by individual clients and by legal entities.

7.10. Products paid with an advance in the situations at points 7.1. (i) and 7.1. (ii) are considered to fall under Art. 16 of Emergency Ordinance No. 34/2014, namely the supply of products made according to the specifications presented by the consumer or clearly personalized and are considered products where the right of withdrawal cannot be invoked.

8. Delivery of goods

8.1. The delivery of goods is done through a courier service or through a transport company / shipping house. The delivery time depends on the Product ordered / Products ordered and is estimated by MAR-INA PRODPREST before concluding the Contract.

8.2. Fast Courier - for compatible products and within the coverage area of the courier (Cargus)

8.3. The delivery of goods is carried out exclusively on the territory of Romania, at the delivery address indicated by the Client.

8.4. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents - transport notes (AWB / shipping notice).

DELIVERY COSTS

8.5 MAR-INA PRODPREST S.R.L. delivers its products with the following costs:

• For parcels up to 15 kg, the cost is 21.00 RON;
• For parcels between 15 and 31 kg, the cost is 23.00 RON;
• For parcels between 31 and 40 kg, the cost is 80.00 RON;
• For parcels between 40 and 50 kg, the cost is 99.00 RON;

The delivery price is fixed regardless of the destination location.

For large-sized products (file cabinets, lockers, PSI stations, etc.), as they are packed and transported on pallets, an additional 100 RON is added for palletizing to the above delivery cost. For the cities of Galați and Brăila, deliveries for these large (palletized) products are made using our own means, so the 100 RON palletizing fee is NOT charged, but the base delivery fee remains (21, 23, 80, or 99 RON depending on the weight).

8.7. Depending on the particularities of the product, namely its weight, size, and characteristics, and the address where they are to be delivered, delivery costs may vary. The Buyer will be informed about the delivery cost before confirming the order.

8.8. Orders with a value greater than 5,000 RON for legal entities and 10,000 RON for individuals cannot be delivered with the cash on delivery option. In these cases, the Client/Buyer may opt to place multiple orders for the products so that each order placed falls within this limit, a situation that may generate additional transport costs which will be borne by the Client/Buyer.

8.9. Certain types of products may require payment in advance to be able to be delivered by a specialized courier who does not have the option of cash on delivery. In these cases, during the order processing, an operator will transmit, by phone, email or another means of communication, all the necessary information for making the payment. Some of the categories referred to in this point, without being limited to these, are: cabinets, filing cabinets, machinery, very heavy or bulky objects, etc.

8.10. If, due to reasons attributable to the Client/Buyer (such as, but not limited to: refusal to receive the package, absence from the communicated delivery address, refusal to pay the value of the package), the Goods need to be delivered repeatedly or through a different delivery method from the one initially requested through the Order, the Buyer has the obligation to bear all costs incurred by repeated deliveries.

8.11. Transport for volumetric products, delivered on a pallet, of products that weigh over 20 kg and/or which have an external dimension greater than 2 meters, of atypical products, of dangerous products, of fragile products etc. is done up to the address mentioned, without being able to be carried into the apartment / house / building. The courier cannot ensure the handling of the products into the apartment / house / building, in such situations the products will be unloaded and placed at the edge of the curb. If not agreed otherwise, transport through a courier service or shipping house assumes delivery of the goods on roads accessible by truck up to the unloading point at the vehicle, but not the transport to the place of use or storage.

8.12. The products will be unloaded by the carrier and placed at the edge of the curb, except for oversized, bulky, or over-dimensional products that cannot be handled with the truck's available means and require assistance from the Client/Buyer or the person designated by them in this regard. For the transport of goods from the unloading point to the place of assembly/storage, we recommend having personnel/help to assist you in handling them.

8.13. The transport of parcels will be ensured on streets where access and turning of trucks is possible, as well as where they can park and use the unloading means (lift, pallet jack) safely, without blocking or hindering traffic. Transport is not assured in areas where roads are difficult to access (dirt, stone) or where truck access is restricted.

8.14. Parcels sent by fast courier, weighing under 20 kg and/or which have an external dimension smaller than 2 meters and which are not atypical, are delivered up to the front door (up to the apartment / house / building), provided that the delivery address provided by the Client/Buyer includes the floor and apartment number. The products will be delivered to the address mentioned by the buyer and the delivery cost is as mentioned before finalizing the order.

a. Delivery time

8.15. The delivery of parcels by courier service and/or shipping house is done from Monday to Friday, except on legal holidays.

8.16. Standard deliveries are usually made within 24-72 hours (1-3 business days) from order confirmation.

• For orders confirmed by 12:00 on a business day, delivery is usually made within 24-48 hours;
• For orders confirmed after 12:00 on a business day, delivery is usually made within 48-72 hours.

8.17. Products that are not in stock at the time of order confirmation (displayed on the site with the mention "on order"), are delivered after they are stocked, under the conditions mentioned above, the Client/Buyer being informed about an estimated sale date.

8.18. In case the professional has not fulfilled the obligation to deliver the products at the time agreed with the consumer or within a maximum of 30 days from the date of the conclusion of the contract, the consumer requests him to carry out the delivery within an additional term, appropriate to the circumstances. If the professional does not deliver the products within this additional term, the consumer has the right, as appropriate, to terminate or terminate the contract.

8.19. Point 8.18 does not apply to sales contracts in cases where delivery within the agreed term is essential given all the existing circumstances at the conclusion of the contract or if the consumer informs the professional, on a durable medium before concluding the contract, that delivery before or on a specified date is essential. In these cases, if the Seller does not deliver the products at the time agreed with the consumer or within the term set at point 8.18., the consumer has the right, as appropriate, to terminate or terminate the contract.

8.20. At the termination or, as the case may be, at the termination of the contract, the Seller will reimburse all amounts paid under the contract by the consumer and within a maximum of 7 days from the date on which the consumer has communicated to the professional the decision to terminate the contract.

8.21. The moment from which the delivery time starts:

• in case of payment by OP (payment order), the next business day after the receipt of the value of the products by the seller;
• in case of payment by credit or debit card, the next business day after the seller receives the affirmative decision from the respective bank;
• in case of payment on delivery, the next business day after the order confirmation by the Seller;
• in case of other payment methods, the first business day after payment confirmation.

b. Transport damage, defects

8.22. For all deliveries, in case of visible damage to the package or the packaging, the Client/Buyer or a person delegated to receive the order must check the integrity of the content together with the delegate of the company providing courier services, and the result must be noted in a report concluded by the latter.

8.23. The "Open the package at delivery" service is available for all products that have this benefit displayed on the page and is valid for both individuals and legal entities.

This service offers the Client/Buyer the possibility to verify if the product is intact, not the possibility to technically check (test/probe/assemble) the product.

If, after opening the package, the Client/Buyer considers that the ordered product is not in perfect delivery condition and presents signs of impact, scratches or other aesthetic issues, they must refuse the order. To refuse the order, the Client/Buyer must complete a Verification Report, in the presence of the courier, at the moment of delivery. The Verification Report CANNOT be completed after the courier's departure.

8.24. In case the delivery is made with a specialized transporter that does not allow the option "Opening at delivery", the client can complain to the store about the damage of the products within 1 hour from the moment of receipt. After this period, complaints can no longer be taken into consideration.

8.25. Parcels containing fragile products will be shipped exclusively through a courier/transporter with the option of "Open the package at delivery" for verifying the integrity of the products.

• Signing the reception documents implies accepting the product as being intact at the moment of delivery.
• If the delivery is accepted with a signature of receipt, any subsequent complaint regarding the integrity of the products can no longer be taken into consideration.
• In the case of these parcels, there is the possibility of charging additional fees if the destination is not within the courier's additional kilometer coverage area.

8.25.MAR-INA PRODPREST reserves the right to restrict the delivery of certain categories of products considered bulky in certain regions of Romania. If the delivery address indicated in the order process is outside the delivery area, the Client/Buyer will be contacted to cancel the order, and the equivalent value will be returned as soon as possible, by the payment method used at the time of placing the order, unless otherwise agreed, by mutual agreement, another method of restitution.

8.26.MAR-INA PRODPREST reserves the right to restrict the delivery of products in localities/areas where there are traffic or interaction restrictions imposed by the authorities (for example, the establishment of zone quarantine measures). If, after placing the order, it is found that the area/locality is under quarantine or is subject to other restrictive measures that may affect the proper conduct of the delivery process, the client/buyer will be contacted to cancel the order, and the equivalent value will be returned as soon as possible, by the payment method used at the time of placing the order, unless otherwise agreed, by mutual agreement, another method of restitution."

11.22. Repairs or replacements are carried out within a reasonable time frame, approximately 15 calendar days from the moment the seller is informed by the consumer about the non-conformity, which is agreed upon in writing between the seller and the consumer, taking into consideration the nature and complexity of the goods, the nature and severity of the non-conformity, and the effort required to complete the repair or replacement.

11.23. The term for conformity will be automatically extended if the consumer/buyer delays making the goods available to the Seller/Manufacturer under the warranty.

11.24. The conditions for granting warranties may vary depending on the manufacturer and are established in the commercial policies of each manufacturer at the national level. Thus, to benefit from the commercial warranty, it is essential to comply with the product usage conditions mentioned in the commercial warranty certificate.

11.25. If the non-conformity is remedied by repair, the term of the legal warranty is extended by the downtime of the goods, from the moment the non-conformity was made known to the seller until the actual delivery of the goods in normal use condition to the consumer; if the non-conformity is remedied by replacement, for the goods replacing the non-conforming goods, the term of the legal warranty starts from the date of replacement.

11.26. The warranty certificate, issued based on the commercial warranty, will meet the following conditions:

• it is written in Romanian, in a simple and intelligible language;
• includes mentions regarding the rights conferred by law to the consumer, namely the legal conformity warranty and the free corrective measures available to the consumer, specifying that these rights are not affected by the commercial warranty offered;
• includes mentions regarding the procedure the consumer must follow to enforce the commercial warranty;
• includes mentions regarding the goods to which the commercial warranty applies;
• includes mentions regarding the conditions of the commercial warranty (for example, some goods/products must be installed by an authorized installer to benefit from the commercial warranty).

11.27. The tax invoice issued in the name of the Client/Buyer, as mentioned at the time of placing the order, may be used to exercise the rights arising from the legal warranty granted by law. For correct communication of information regarding the fiscal documents and the warranty documents of the Goods in the Order, it is the buyer's obligation to correctly complete and update the data when necessary to ensure accuracy.

11.28. Losing the original invoice does not lead to the loss of the legal warranty; however, to benefit from the warranty, the customer can request a digital duplicate from the Merchant. The Merchant has 48 working hours to send the duplicate to the Buyer.

Warranty Grant Conditions

11.29. The warranty is granted based on the invoice issued by the merchant and/or the original warranty certificate accompanying the product.

11.30. The warranty is NOT granted for products that:

• Have suffered mechanical shocks;
• Have damage caused by incorrect installation, handling, or poor storage;
• Were not installed according to the standards written in the installation instructions;
• Were damaged as a result of improper maintenance or use;
• Have defects induced by external factors, such as impurities in the water supply, pressure fluctuations in the water network (pressure equal to or greater than 8 bars) or any external agent that can damage the condition of the product.

11.31. Each product under warranty will be inspected by the Merchant and/or an authorized service. If one of the following situations is confirmed, the product does NOT benefit from the warranty:

• Damage resulting from negligence or non-compliance with the product usage instructions;
• Damage caused by installation, setting, mounting, maintenance, or transport errors;
• Products showing mechanical shocks - improper handling that led to the physical damage of the product (bumps, cracks, chips);
• Products that were used under inappropriate conditions (lack of durability of the product mounted suspended, ungrounded outlets, etc.);
• Damage to the product as a result of keeping/storing the product in improper conditions or exposed to the elements.

12. Assignment and Subcontracting

12.1. The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer's information, without requiring their express consent. The Seller will always be responsible to the Buyer for all contractual obligations, regardless of the third party that provides the service.

13. Intellectual and Industrial Property Rights

13.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, trade symbols, static/dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of MAR-INA PRODPREST and its suppliers, being protected by applicable copyright laws.

13.2. The Client/Buyer is not permitted to copy/distribute/publish/transfer to third parties, modify and/or alter, use, link to, display, include any content in any other context than the original one intended by MAR-INA PRODPREST, include any content outside the site, remove the signs that signify MAR-INA PRODPREST's copyright on the Content, as well as participate in the transfer/sale/distribution of materials made by reproducing, modifying, displaying the Content, except with the express written consent of MAR-INA PRODPREST, by concluding a separate use agreement.

13.3. The Client/Buyer may copy, transfer, and/or use Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Terms and Conditions.

13.4. If MAR-INA PRODPREST grants the Client/Buyer the right to use as described in a separate use agreement, a certain content, to which the Client/Buyer has or obtains access under this agreement, this right extends only to that content in accordance with the provisions of the agreement.

13.5. Any use of the Content for purposes other than those expressly permitted by the provisions of the Terms and Conditions or by the use agreement accompanying it, if there is one, is prohibited.

14. Confidentiality

14.1. Information of any nature provided by the Buyer/Client to the Seller will remain the property of the Seller.

14.2. No public statement, promotion, press release, or any other form of disclosure to third parties regarding the Order/Contract will be made by the Buyer/Client without the prior written consent of the Seller.

14.3. By transmitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own interest, these ideas, concepts, know-how, or techniques that you have sent through the Site.

15. Advertising

15.1. MAR-INA PRODPREST newsletters are sent through specialized and approved partners of MAR-INA PRODPREST. Thus, confidentiality and information security are assured.

15.2. When the Client creates an Account on the Site, they have the opportunity to express their agreement to receive Newsletters. The Client's option regarding their agreement can be changed at any time, by contacting MAR-INA PRODPREST in this regard at the phone number 0236-319417, or by using the Unsubscribe link from the Newsletter body.

15.3. Opting out of receiving Newsletters does not imply renunciation of the acceptance given for this Document.

16. Liability

16.1. The Seller is not responsible for damages of any kind that the Client/Buyer or any third party might suffer as a result of the Seller's fulfillment of any of its obligations according to the Order or for damages that result from the use of Goods and Services after delivery and especially for their loss.

16.2. The use of this website or its subdomains for the purpose of deliberately introducing viruses or any other program or material that is technically harmful or destructive is prohibited. Also, attempts at unauthorized access to this website or its subdomains, the server on which it is hosted, or any other server, computer, or database connected to this website are prohibited.

16.3. By accepting the Terms and Conditions, Clients/Buyers/Users/Visitors undertake not to attack this website or its subdomains through a service blocking attack or a distributed denial-of-service attack. Non-compliance with the provisions of this clause will be reported to the competent authorities for the application of legal sanctions and may lead to the immediate suspension of the right to use this website.

16.4. MAR-INA PRODPREST makes every effort to ensure safe browsing on its web page, but cannot guarantee that the Site, the servers hosting it, or the emails sent are free from viruses or other potentially harmful computer components, that they do not contain errors, omissions, failures, delays, or interruptions in operation or transmission, line failures, or any other similar factors. In case of noticing such a situation, MAR-INA PRODPREST will do everything possible to remedy such problems as soon as possible.

16.5. Any natural/legal person or entity uses the Site at their own risk, MAR-INA PRODPREST is not responsible in any way for any direct or indirect damages caused by the use or access/visiting of its Site as a result of using the information from the site.

16.6. Thus, it is in the interest of all users to ensure that they have installed adequate defense systems designed to protect their computer from viruses and/or any other harmful content.

16.7. Any links to other websites or materials of third parties, if any, posted on the Site are provided solely for informational purposes, and MAR-INA PRODPREST assumes no responsibility for the content of these websites and materials, for the products or services promoted or sold through these websites.

16.8. MAR-INA PRODPREST will ensure the confidentiality of your data, namely authentication data, password, and all other details related to the account created on the Site, in accordance with the Confidentiality Policy. However, it is the responsibility of the Client/Buyer/User to ensure that the information regarding the account created on the Site remains confidential at all times and that it will not be transmitted to third parties. By accepting the Terms and Conditions, you agree to inform the Seller as soon as possible if you have reasonable suspicions that the security of your account is compromised.

16.9. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version communicated within the Site, existing at the date of creating the Account and/or using the content and/or at the date of placing the order.

16.10. After creating the Account, the use of the Content is equivalent to the acceptance of the changes occurred over the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.

16.11. The Terms and Conditions of the Site may be changed at any time by MAR-INA PRODPREST, they being opposable to Clients/Users/Buyers from the date of display on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or by making an online payment.

17. Registration of Reviews, Comments, Questions, and Answers

17.1. The registration of Reviews, Comments, Questions, and Answers can be done by Users/Clients/Buyers in the sections "Customers' Questions and Answers" and "Reviews". The information entered can be both positive and negative and will refer to the features and the way of using a product or service.

17.2. At the time of registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.

17.3. Each User/Client/Buyer, at the time of entering a Review/Comment/Question/Answer in the mentioned sections, undertakes to respect the following rules:

i. to make references only to the characteristics and/or the way of using a particular product or service, avoiding information related to aspects that can change (price or promotional offers) or information about the way the Order is conducted;

ii. to use only the Romanian or English language. Words or expressions that, although not considered Romanian, are widely used in all environments referring to that field are also allowed;

iii. to use an appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;

iv. to ensure that the information they introduce is realistic, correct, non-misleading, and in accordance with applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy rights;

v. to use this feature only to communicate or obtain additional details regarding a particular product or service on the Site, without referring to other companies that promote the sale and purchase of products or services;

vi. not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, phone numbers, email addresses, names and/or surnames, etc.) or any other information that can determine the disclosure of this personal data;

vii. not to enter information and/or details about URLs (links) from other commercial websites that carry out the same commercial activity as the Seller;

viii. not to attempt to defraud the services provided by the Seller or to enter Reviews/Comments/Questions/Answers containing advertising materials;

ix. not to use the Review/Comment/Question/Answer as a means of communication with the Seller, for this purpose, the contact details of the Seller listed on the Site should be used.

17.4. The Seller publishes both negative and positive Reviews. The Seller will remove Reviews that do not meet the requirements set out in art. 17.3. of these Terms and Conditions.

17.5. In addition to a realistic critical assessment, at the time of entering a Review, the User/Client/Buyer will also add a relevant Rating for the product or service in question. Reviews, along with the corresponding Ratings, will influence the general Rating of the product or service, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the general Rating, and a Review accompanied by a low Rating leads to a decrease in the general Rating.

17.6. When a Review/Comment/Question or Answer is reported by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Terms and Conditions of the Site. Texts, photographs, or videos introduced are removed from the Site only after examining and evaluating them by the Seller.

17.7. If the Seller finds a repeated violation of the Terms and Conditions, it reserves the right to suspend the possibility of the User/Client/Buyer to enter Reviews/Comments/Questions or Answers in the sections "Customers' Questions and Answers" and "Reviews."

17.8. For complaints or claims related to the Good and/or Service purchased, Buyers have at their disposal the complaints form within the Site: https://mar-ina.ro/contact. The maximum term for resolving complaints or claims is 30 calendar days from their receipt.

17.9. Reviews are displayed on the product page in two ways:

- Accompanied by the mention "Verified Purchase," which signifies that the review is published by a Buyer who has purchased the Product from the Seller's platform, also specifying the purchase date of this product by the Buyer who posted the review;

- Unaccompanied by the mention "Verified Purchase," which signifies that the review is published by a User who has not purchased the Good/Service through the Seller's platform, or the latter does not have information about this purchase.

17.10. Reviews are displayed in chronological order descending, the first review in the list being the last sent by a Buyer/Client/User.

17.11. The Seller expressly specifies that only the Review accompanied by the mention "Verified Purchase" is a review placed by a Buyer who has actually purchased the Good from the MAR-INA PRODPREST website. It is the responsibility of Buyers, Clients, and Users to ensure that they will consider this aspect when reading the Reviews of the Goods.

18. Processing of Personal Data

18.1. S.C. MAR-INA PRODPREST SRL certifies that it will comply with the provisions of applicable legislation, especially the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC (hereinafter referred to as the "Personal Data Regulation").

18.2. www.mar-ina.ro is a brand belonging to a company registered in Romania, based in Mun. Galati, Str. Sălişte no. 20, Galati. Jud. Galati, Romania, postal code: 800023, registered with the Trade Registry under no. J17/383/1994, having the fiscal identification code RO 5202760.

18.3. In accordance with the requirements of applicable legal provisions, MAR-INA PRODPREST is obliged to process the personal data you provide in a secure manner and solely for specified purposes.

18.4. We collect the following types of personal data from you: name and surname, email address, phone number, delivery address, IP address/details, or billing and payment details.

18.5. The purpose of data collection is: processing orders, providing necessary support for processing/receiving an order, informing customers/buyers about the status of their account, informing buyers about the progress and status of orders, the functionality of the website, evaluating the goods and services offered, business activities, promotion of goods and services, marketing, advertising, media, administrative, development, market research, statistical analysis, sales monitoring, and customer/buyer behavior. Personal data processing is carried out for contract execution. Processing of personal data for marketing purposes, e.g., newsletter provision, is done only based on your consent, and those related to website operation may be processed under the legitimate interest of MAR-INA PRODPREST.

18.6. Hosting and data storage occur through Key-Systems GmbH (hosting company GlobeHosting.ro). Personal data provided for the newsletter will be uploaded to a newsletter distribution application that will act as a processor for MAR-INA PRODPREST. This third-party application will operate the delivery of the newsletter. MAR-INA PRODPREST has not yet used marketing policies through newsletters, but when it does, the privacy policy applicable to these campaigns can be consulted in a document whose link will be published here.

18.7. Personal data may be provided to the following service providers: Euplatesc (online payment services providers), Cargus, DSC Express, Sameday, and Fancourier (courier services providers), Google Analytics, and Facebook Pixel (website traffic analysis providers), Google Ads (advertising and remarketing system) if necessary for the provision of services rendered by them.

18.8. Also, buyer's personal information may be provided to public authorities (e.g., Prosecutor's Office, Police, courts), within the limits of legal provisions and as a result of explicitly formulated requests.

18.9. Personal data provided for processing orders and included in financial-accounting documents or documents attached to them will be stored for a period of 10 years, according to art. 38 of Annex 1 to Order no. 2634/2015. Personal data provided for processing orders and not included in financial-accounting documents or documents attached to them will be stored for a period of 3 years, the statute of limitations. After this period, these data will be destroyed.

18.10. Personal data provided for the delivery of newsletters will be stored only for the period during which the newsletters are delivered or until you request to unsubscribe.

18.11. By reading the document, you have been made aware that you are guaranteed the rights provided by law, namely the right to information, access to data, data correction, deletion, restriction, the right to withdraw consent at any time without affecting the legality of processing carried out based on consent before its withdrawal, the right to object, the right to data portability, the right not to be subject to an individual decision, the right to file a complaint with the competent supervisory authority, the right to address the court in case of violation of rights guaranteed by the Regulation on the protection of personal data.

18.12. Based on a written request, dated, signed, and sent to the email address: vanzari@mar-ina.ro, you can request, free of charge, to confirm whether or not your personal data are being processed and access to the personal data processed, according to legal provisions. If requests are manifestly unfounded or excessive, particularly because of their repetitive character, MAR-INA PRODPREST may either charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the requested action or refuse to comply with the request.

18.13. The site may use cookies, and for more details, the section on Cookie Policy in this document or available at the address: can be consulted at "Personal Data Processing".

18.14. More about the personal data processing policy can be read by accessing the page "Personal Data Processing".

19. Cookie Policy

19.1. This Cookie Policy applies to all users of the website.

19.2. The information presented below aims to inform users of this internet page about the placement, use, and management of cookies by MAR-INA PRODPREST in the context of users navigating this internet page.

19.3. An "internet Cookie" (also known as "browser cookie" or "HTTP cookie" or simply "cookie") is a small file, consisting of letters and numbers, that will be stored on your computer, mobile terminal, or other equipment of a user from which the internet is accessed.

19.4. Cookies are installed through a request sent by a web-server to a browser (e.g., Internet Explorer, Firefox, Chrome).

19.5. Once installed, cookies have a determined lifespan and remain "passive," meaning they do not contain software programs, viruses, or spyware and will not access information on the user's hard drive on which they were installed.

19.6. A cookie consists of two parts: the name of the cookie and the content/value of the cookie.

19.7. Technically, only the web server that sent the cookie can access it again when a user returns to the internet page associated with that web server.

19.8. Cookies are used by this domain to provide users of this internet page with a better browsing experience and services tailored to the needs and interest of each user, as follows:

• improving the use of this internet page, including by identifying any errors that occur during its visitation/use by users;
• providing anonymous statistics on how this internet page is used by MAR-INA PRODPREST, as the owner of this internet page;
• anticipating potential goods that will be made available to users through this internet page, depending on the accessed services/products;

19.9. Based on the feedback sent through cookies regarding how this internet page is used, S.C. MAR-INA PRODPREST SRL may take measures to make this page more efficient and more accessible for users.

Cookie Lifespan

19.10. The lifespan of cookies can vary depending on the purpose they are placed. There are the following categories of cookies that also determine their lifespan:

i. Session cookies - a cookie that is automatically deleted when the user closes their browser.

ii. Persistent or fixed cookies - a cookie that remains stored in the user's terminal until it reaches a certain expiration date (a few minutes, days, or several years in the future) or until deleted by the user at any time through browser settings.

Third-Party Cookies

19.11. Certain sections of content on the internet page may be provided through third parties, not by MAR-INA PRODPREST, in which case these cookies are called third-party cookies.

19.12. These cookies may come from the following third parties:

• Google Analytics
• Facebook Pixel

19.13. Regarding the external services that place cookies (third party) when navigating on mar-ina.ro, their purpose is for marketing, traffic analysis, or other customizations.

19.14. The mar-ina.ro domain uses tags for remarketing (Remarketing Tag) and conversion codes (received from) sent to Google AdWords and Web Trends Analytics, and cookies are collected from third parties.

19.15. The Google remarketing tag collects cookies to display advertisements on Google Display Network websites and in Google Search. When visitors visit a page of the website containing a remarketing tag, the cookie from their browser is added to a remarketing list. A remarketing list is a set of user cookies, generated by one or more remarketing tags.

19.16. Google AdWords uses these cookies to display sponsored ads on Google Display Network websites and in Google Search to visitors who have visited the mar-ina.ro website.

19.17. If visitors to the MAR-INA PRODPREST website do not agree with the use of cookies by Google, they can disable ad display through the Google Ad Preferences Manager.

19.18. Our partners will not collect personal information such as names, email addresses, postal addresses, or phone numbers.